Workflow Templates: Order Accuracy Checklist

Ensure the staff member taking the order is attentive and not distracted

Repeat the order back to the customer to confirm accuracy

Check for any special requests or dietary restrictions

Verify that the kitchen staff has prepared the correct items as per the order

Check that any modifications requested by the customer have been made

Ensure that the dish presentation meets the restaurant's standards

Conduct a final review of the order against the original ticket before service

Confirm that the temperature of the food is appropriate

Make sure all accompaniments and condiments are included as per the order

Use appropriate containers to prevent spillage and maintain food quality

Label containers with the contents and any special instructions

Include all necessary utensils, napkins, and additional requested items

Ask the customer for immediate feedback after serving/eating

Provide a means for the customer to give feedback after the meal, such as a comment card or online survey

Review and address any discrepancies or complaints promptly

Order Accuracy Checklist