Workflow Templates: Reservation Management Checklist

Clearly define the reservation policy, including cancellation and no-show rules

Determine maximum party sizes for reservations

Establish reservation time slots and dining duration limits

Train staff on using the reservation system software

Assign specific staff members to handle reservations

Ensure staff are knowledgeable about the menu and seating layout for guest inquiries

Choose a reliable reservation management system or software

Ensure all necessary equipment is available and functioning, such as computers, tablets, or phones

Regularly update and maintain the reservation system to prevent overbooking or double bookings

Implement a confirmation call or message system for upcoming reservations

Set up a system for guests to easily modify or cancel their reservations

Provide clear and visible contact information for guests to make reservations

Keep detailed records of all reservations, cancellations, and no-shows

Analyze reservation data to identify trends and make informed decisions

Maintain a waitlist system for walk-ins and unexpected guests

Ensure prompt and courteous responses to reservation inquiries

Train staff to handle special requests and accommodations professionally

Monitor and respond to guest feedback regarding the reservation experience

Reservation Management Checklist