Workflow Templates: Guest Experience Checklist

Welcome guests warmly within 30 seconds of arrival

Confirm reservation details or note walk-in status

Escort guests to their table and provide menus

Introduce yourself and offer to answer menu questions

Recommend specials and highlight popular dishes

Confirm the order by repeating it back to the guest

Serve drinks within 5 minutes of ordering

Ensure appetizers are delivered within 10 minutes

Check back with guests within 2 minutes of food delivery

Clear empty plates and glasses promptly

Refill water and beverages regularly

Ensure condiments and utensils are stocked

Present the bill in a timely manner when requested

Process payment and return change or receipt quickly

Thank guests for visiting and invite them to return

Guest Experience Checklist