Workflow Templates: Customer Service Excellence Checklist

Greet guests warmly within 30 seconds of their arrival

Ask for and use guests' names for a personal touch

Provide menus and inform guests of any specials or promotions

Ensure servers are attentive, friendly, and professional

Check back with guests after serving each course to ensure satisfaction

Handle special requests and dietary restrictions with care and accuracy

Serve meals that are well-presented, at the correct temperature, and as described on the menu

Ensure drink orders are accurate and refilled promptly

Maintain high standards of food safety and hygiene at all times

Keep dining area, restrooms, and entryway clean and well-maintained

Ensure the environment is comfortable, with appropriate lighting and music levels

Regularly check restrooms for cleanliness and supplies

Listen to guests' concerns without interrupting, and empathize with their situation

Resolve issues promptly and to the guest's satisfaction whenever possible

Follow up with guests to ensure they leave with a positive impression after any problems

Provide accurate and timely bills to guests

Thank guests by name and invite them to return

Gather feedback through comment cards or digital platforms

Customer Service Excellence Checklist