Workflow Templates: Customer Feedback and Resolution Checklist

Customer Feedback and Resolution Checklist

Ensure all staff members are trained to encourage and collect customer feedback

Place feedback cards on tables and at the checkout counter

Set up a digital feedback system such as a QR code that links to an online survey

Regularly compile and analyze feedback data to identify common issues and areas for improvement

Prepare monthly feedback reports for the management team

Discuss feedback trends during staff meetings to keep the team informed

Assign a team or individual responsible for addressing customer feedback

Implement a system to track the resolution progress for reported issues

Reach out to customers, when appropriate, to inform them of the steps taken in response to their feedback

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