Training Evaluation Checklist

Tie each learning objective to a specific competency the audience needs on the job — ACORD form completion, e-mod calculation, FNOL intake, OFAC screening, NYDFS Part 500 controls. Generic objectives like "understand insurance basics" should be rejected; objectives must name the line of business and the task.

Confirm whether the course is filed for state CE credit and which category — general, ethics, flood, LTC, annuity suitability. Hours and categories vary by state; a course filed in TX may not carry credit in CA without separate filing through the state DOI or NIPR's Sircon.

Each objective should pass a Kirkpatrick Level 2 test — can a learner demonstrate the skill on a quiz, a role-play, or a sample submission? "Awareness of" objectives don't qualify.

ACORD form numbers, NAIC model citations, NYDFS Part 500 sections, and Texas Chapter 542 deadlines drift between versions. Confirm every citation against the current source — acord.org for forms, the state DOI bulletin for prompt-pay timing — before the deck is locked.

Personal-lines training should include CLUE-driven scenarios; commercial training should include SOV walk-throughs and class-code disputes; claims training should include ROR letters and recorded-statement consent. Generic case studies don't translate to the desk.

Captions on video, alt text on screenshots of dec pages and ACORD forms, and keyboard navigation through quizzes. Required for ADA compliance and increasingly enforced by state-level disability access laws.

For licensed-line content, confirm the trainer holds CPCU, CIC, AIC, ARM, or equivalent designation and an active state license via NIPR. Internal-only content can be delivered by a subject-matter expert without a designation, but the SME should be named in the course record.

Score pacing, accuracy of regulatory references made off-script, and how the trainer handles edge-case questions (e.g., E&S tax obligations, NCCI vs independent-bureau states). Off-the-cuff misstatements about prompt-pay windows or OFAC scope are the most common observation finding.

State CE filings require attestation of full seat time — partial attendance does not earn credit. Pull the LMS attendance report or the Zoom/Teams attendance log and reconcile against the roster.

State CE typically requires a 70% pass mark with two attempts maximum. Flag items where cohort accuracy falls below 60% — those signal content gaps, not learner gaps.

Pull a sample of post-training work product — submissions reviewed, FNOLs intaken, COIs issued — and compare error rates against the pre-training baseline. For underwriting training, pull a hit-ratio sample; for claims, pull cycle-time and reserve-accuracy metrics.

For learners below the 70% pass mark or whose 30-day work sample shows persistent errors, schedule a coaching session with the line manager. Document the remediation plan in the LMS so it appears at the next market-conduct exam if training records are pulled.

Most states require the course provider to file CE rosters within 30 days of completion via NIPR Sircon or the state's portal. Late filings do not credit the producer's CE bank and can cause license lapse at renewal.