Workflow Templates: claims investigation checklist

Review the claim notification and any initial documentation.

Contact the claimant for a preliminary discussion.

Verify the claimant's policy details and coverage.

Determine if the claim is within the policy period.

Identify any potential red flags or indicators of fraud.

Request detailed documentation from the claimant.

Collect any relevant third-party reports or statements.

Gather photographic or video evidence if applicable.

Obtain police or incident reports when necessary.

Consult with experts or specialists for technical assessments.

Analyze the collected evidence for consistency and accuracy.

Assess the extent of the damages or loss.

Determine the liability and coverage based on policy terms.

Review any legal or regulatory considerations.

Make a decision on the claim and document the rationale.

claims investigation checklist