Free Checklist Templates for Hotel And Hospitality

Hotel And Hospitality

OR

Banquet Event Order Execution Checklist

Contract & BEO Preparation

Confirm definite status in Tripleseat

Distribute the BEO to all departments

Verify allergen and dietary flags on the BEO

Confirm room block cutoff date

Send attrition notice to the group contact

Hold the pre-event meeting with the group contact

Day-Of Setup

Stage the room per the BEO diagram

Set linen, china, glass, and silver to spec

Test AV with the client's presenter

Escalate AV failure to engineering

Hold the banquet pre-shift briefing

Verify final guarantee with the chef

Service Execution

Greet the group contact at arrival

Open doors and seat the room

Coordinate course timing with BOH

Verify allergen plate handoff at the pass

Track bar consumption against the package

Enforce last call per ABC sales hours

Breakdown & Reconciliation

Walk the room with the group contact

Strike linen, AV, and rentals

Capture the final folio in the PMS

Send the post-event survey via Revinate

Reconcile the BEO against actuals in Tripleseat

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Food and Beverage Daily Operations Checklist

Pre-Shift Line Check

Verify walk-in cooler and freezer temperatures

Log line and prep-table temperatures

Confirm walk-in doors closed overnight

Record any temperature excursions

Decide whether product must be condemned

Inventory and Par Verification

Walk through dry storage against par sheet

Pull and rotate FIFO on prep items

Flag 86 items to FOH and POS

Confirm beverage and bar pars

Sanitation and Health Code

Test sanitizer concentration on three-comp sink

Inspect handwash stations for soap and towels

Verify dishwasher final-rinse temperature

Confirm ServSafe certification on shift

Banquet Event Order Review

Pull today's BEOs from the catering system

Brief kitchen on allergen and dietary flags

Stage banquet flip and turnover timing

Service Standards and Compliance

Hold pre-shift with FOH and BOH

Verify TIPS or ABC certification for bar staff

Confirm allergen and menu disclosure on menus

Photograph the line for the chef's daily log

Closing and Handoff

Reconcile POS and post comps and voids

Verify walk-in doors and equipment shutdown

Sign off on the closing inspection

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Front Desk Shift Checklist

Shift Open and Arrivals Prep

Review the night audit packet

Pull arrivals, in-house, and VIP reports

Pre-block accessible and special-request rooms

Confirm the walk-list with the FOM

Stage the walk packet for the night

Guest Registration and Check-In

Greet the guest and pull the reservation

Verify photo ID and capture authorization

Capture special needs or accommodations

Apply ADA or special-request handling

Offer the suite or view upsell

Room Assignment and Key Issuance

Assign the room from vacant-clean inventory

Encode and issue the key packets

Walk the guest through Wi-Fi, breakfast, and parking

Dispatch bell service or valet

Check-Out Processing

Pull the folio and post outstanding charges

Confirm any disputed charges with the guest

Escalate the dispute to the FOM

Settle the balance and release the hold

Confirm key return and email the folio

Shift Close and Handoff

Drop the cash bank with a witnessed blind drop

Verify all postings before night audit rolls

Log handoff notes for the next shift

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Guest Check-In Checklist

Pre-Arrival Preparation

Pull the daily arrivals manifest

Flag VIP and loyalty arrivals

Pre-block accessibility and special requests

Confirm room readiness with housekeeping

Guest Greeting

Greet the guest within ten seconds

Locate the reservation in the PMS

Verify government-issued photo ID

Registration & Payment

Confirm stay details with the guest

Capture payment method and authorization hold

Confirm contact details and email opt-in

Have the guest sign the registration card

Room Assignment & Special Handling

Confirm whether the assigned room is ready

Reassign or hold luggage for the guest

Identify whether the guest is a VIP or loyalty member

Place the VIP amenity and welcome note

Property Information & Disclosures

Walk through key property policies

Provide Wi-Fi credentials and breakfast details

Point out emergency egress and safety features

Offer concierge and dining recommendations

Key Handoff & Departure

Encode and present the room keys

Offer bell or escort service

Log any outstanding follow-up in the PMS trace

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Guest Check-Out Checklist

Pre-Departure Preparation

Pull the morning departure report from the PMS

Flag VIP, loyalty, and group departures

Slide express checkout folios under doors

Greeting and Folio Review

Greet the guest and confirm the room number

Walk the folio line by line with the guest

Confirm any late charges to post

Post outstanding incidentals to the folio

Settlement and Receipt

Confirm the method of payment on file

Process settlement through the PMS

Release the credit-card authorization hold

Email the zero-balance folio to the guest

Route the direct-bill folio to AR

Room Release and Inspection Handoff

Collect keycards and parking validations

Mark the room as Vacant Dirty in the PMS

Push the room to housekeeping for turnover

Capture the inspector's damage report

Post the damage charge to the folio

Log forgotten items in the lost-and-found register

Departure Service and Follow-Up

Offer bell, valet, and transportation assistance

Solicit feedback on the stay

Open a service-recovery ticket for the issue

Credit loyalty stay points and confirm enrollment

Thank the guest and invite a return booking

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Guest Room Inspection Checklist

Pre-Inspection Setup

Pull the room from the departure list

Confirm room number against the housekeeping board

Stage amenity par and inspection tools

Bedroom & Sleeping Area

Inspect bed linens against brand par

Check the mattress, box spring, and base

Verify amenity placement and in-room collateral

Test the PTAC unit and thermostat

Inspect carpet, baseboards, and drapes

Bathroom

Inspect tile, grout, and caulking

Test the shower, tub, and drain flow

Verify the toilet flush and base seal

Check terry par and bath amenities

Entry & Life Safety

Test the door lock, latch, and deadbolt

Verify smoke and CO detector function

Confirm the in-room evacuation map placement

Defects & Disposition

Log defects in HotSOS or Quore

Set the room disposition

Open an engineering work order

Schedule a re-clean with the floor supervisor

Release & Sign-Off

Update the room status in the PMS

Capture the inspector sign-off

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Guest Room Turnover Cleaning Checklist

Pre-Entry and Cart Setup

Pull the room status from the PMS

Knock and announce before entering

Stock the cart to housekeeping par

Photograph the starting room condition

Strip and Reset the Bedroom

Strip linens to the soiled-linen bag

Inspect the mattress and box spring

Make the bed to brand spec

Dust case goods and hard surfaces

Bathroom Sanitization

Sanitize the toilet, tub, and shower

Polish mirrors, chrome, and glass

Restock terry to par count

Replenish guest amenities

High-Touch Surfaces and Final Touches

Disinfect high-touch surfaces

Vacuum carpet edges and under furniture

Empty trash and recycling

Test lamps, remote, HVAC, and outlets

Defect Logging and Inspection

Log any defects found in the room

Submit a work order to engineering

Inspector walks the finished room

Re-clean the failure points

Flip room status to Vacant Clean in the PMS

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Hotel Emergency Preparedness Checklist

Emergency Management Plan

Confirm the emergency response team roster

Review the property emergency operations plan

Verify staff life-safety training is current

Schedule make-up training sessions

Fire & Life Safety Systems

Inspect fire extinguishers on every floor

Test smoke detectors in all guest rooms

Confirm sprinkler and alarm vendor inspections

Verify exit signs and emergency lighting

Walk every egress path for obstructions

Utilities & Backup Power

Run the monthly generator load test

Open a critical work order with the generator vendor

Locate main gas, water, and electrical shutoffs

Verify pool chemistry emergency procedures

Evacuation & Drills

Audit evacuation maps posted in every guest room

Conduct an all-staff evacuation drill

Review accessible evacuation procedures

Debrief the drill with department heads

Emergency Supplies & Communication

Inventory the emergency supply cache

Test the two-way radio fleet

Confirm guest mass-notification system

Escalate to the PBX or messaging vendor

Update the local agency contact list

Sign-Off

Sign off on the quarterly preparedness review

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Hotel Maintenance Checklist

Pre-Walk Setup

Pull the OOO and OOS list from the PMS

Confirm room numbers on today's PM rotation

Record the inspecting technician

Coordinate access with housekeeping supervisor

Guest Room Inspection

Test the electronic door lock and deadbolt

Inspect windows, screens, and balcony doors

Test the smoke and CO detector

Cycle the PTAC unit through heat and cool

Test all outlets, switches, and lamp sockets

Inspect casegoods, headboard, and seating

Bathroom Inspection

Run hot water at sink, tub, and shower

Check toilet seal, fill valve, and flush

Inspect tile, grout, and caulking

Test the bathroom exhaust fan

Document any plumbing or moisture defects

In-Room Kitchen and Wet Bar

Verify mini-fridge holds 38-40°F

Test microwave, coffee maker, and kettle

Inspect counters, cabinets, and drawer pulls

Run the wet-bar sink and check the trap

Public Area Walk

Test corridor and stairwell emergency lighting

Inspect carpet, transitions, and elevator tracks

Walk the pool deck and verify chemistry log

Inspect fitness center equipment

Check fire extinguishers and exit signage

Work Order Submission and Sign-Off

Determine if any room must be set OOO

Update OOO status in the PMS

File work orders in the CMMS

Chief engineer signs off on the run

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Hotel Property Safety and Housekeeping Inspection

Guest Floors and Public Areas

Walk lobby, elevator landings, and corridors

Confirm wet floor signs during cleaning

Check carpet seams and transition strips

Photograph floor defects for HotSOS

BOH Corridors and Stairwells

Walk service corridors for blocked egress

Check stairwell lighting and exit signs

Verify anti-slip treads on BOH stairs

Confirm convex mirrors at kitchen blind corners

Spill Response and Wet Areas

Inspect spill kits at bar, laundry, and chem storage

Verify the SDS binder is current and accessible

Check pool chemical containment berms

Inspect kitchen and laundry floor drains

Kitchen and Laundry Equipment

Inspect fryer and exhaust hood for grease

Check ice machine for biofilm and scale

Verify dishwasher final-rinse temperature log

Confirm walk-in cooler and freezer gaskets

Waste and Linen Disposal

Check soiled-linen chutes and laundry hampers

Verify sharps and biohazard containers

Inspect grease trap and pickup log

Storage Rooms and Receiving

Inspect linen and amenity par stock

Verify chemical storage segregation per SDS

Confirm FIFO rotation on dry-goods shelving

Fire and Life Safety

Verify monthly fire extinguisher inspection tags

Check sprinkler head clearance

Inspect oily rag cans in engineering shop

Confirm emergency exit doors swing freely

Findings and Manager Sign-Off

Submit findings summary and GM sign-off

Open work order for failed walk-in equipment

Schedule extinguisher recharge with vendor

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Hotel Safety & Security Checklist

Fire & Life Safety Equipment

Inspect fire extinguishers monthly

Verify sprinkler and standpipe gauge readings

Test guest-room smoke and CO detectors

Run the monthly generator load test

Confirm fire alarm panel status

Egress & Emergency Procedures

Walk every stairwell and corridor

Verify exit signage and emergency lighting

Audit guest-room evacuation maps

Confirm AED battery and pad expiration

Review the property emergency response plan

Hazard Communication & OSHA

Inspect chemical storage and SDS binder

Verify pool chemical storage per NFPA 400

Check bloodborne pathogen kit stock

Confirm housekeeping ergonomics tools available

Access Control & Surveillance

Test back-of-house door access readers

Audit master and submaster key inventory

Spot-check CCTV coverage and recording retention

Verify night-audit lobby lockdown procedure

Review overnight security patrol log

Staff Training & Posted Notices

Verify anti-trafficking notices are posted

Confirm staff identification and uniform compliance

Review emergency response training records

Schedule the next quarterly fire drill

Findings & Sign-Off

Record overall walkthrough result

Open work orders for any deficiencies found

Notify GM of any life-safety findings

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Hotel Sanitation Checklist

Pre-Shift and Chemical Storage

Review last inspection's open corrections

Verify SDS binder is current and accessible

Inspect chemical storage for segregation and labeling

Check housekeeping cart and equipment condition

Food Preparation and Kitchen Sanitation

Log walk-in cooler and freezer temperatures

Verify three-compartment sink sanitizer concentration

Inspect food storage for FIFO and date labels

Verify cook and hot-hold temperatures on the line

Inspect ice machine and beverage station

Public Restroom Sanitation

Sanitize toilets, sinks, and shower fixtures

Restock soap, paper, and feminine supplies

Empty and reline waste and sharps receptacles

Confirm ADA stall hardware functions

Public Areas and Pool Deck

Detail lobby seating, carpets, and high-touch surfaces

Wipe and sanitize fitness equipment

Log midday pool and spa chemistry

Police outdoor smoking areas and entry mats

Closeout and Defect Handoff

Pest activity walk and trap check

File defects in the engineering work-order queue

Executive housekeeper signs the daily log

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Hotel Staff Scheduling Checklist

Forecast & Demand Review

Pull the 14-day PMS occupancy forecast

Review group blocks and BEOs for the week

Capture the forecast occupancy percentage

Note special events and weather risk

Confirm the largest group block size

Labor Standards & Coverage

Calculate housekeeping MPOR target staffing

Set front desk and night audit coverage

Plan F&B coverage by daypart

Confirm engineering and security on-call

Availability & Compliance Intake

Pull approved PTO and time-off requests

Verify ServSafe, TIPS, and pool operator currency

Confirm the property's break-rule jurisdiction

Review FMLA and ADA accommodations

Schedule Build

Draft the housekeeping board against par

Assign front office and night audit shifts

Build F&B and banquet schedules to BEO

Apply California meal and rest break rules

Hold a banquet labor coordination meeting

Flag employees crossing overtime thresholds

Publish & Mid-Week Adjust

Publish the schedule in HotSchedules or 7shifts

Notify managers of uncovered shifts

Run a mid-week review against actual pickup

Sign off the weekly schedule packet

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Hotel Staff Training Checklist

Pre-Day-1 Setup

Confirm the new hire's role and department

Issue PMS and POS user accounts

Stage uniforms, name tag, and key fob

Capture I-9 and W-4 paperwork

Day 1 Orientation

Walk the property and back-of-house

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