Free Checklist Templates for Hotel And Hospitality

Emergency Preparedness Checklist

Identify key personnel for emergency management.

Identify emergency management plans, procedures, and protocols.

Ensure proper training of personnel regarding emergency management.

Review and update emergency plans on a regular basis.

Identify and maintain fire safety equipment.

Train staff in fire safety procedures and protocols.

Conduct regular fire drills.

Ensure all exits are clearly marked and unobstructed.

Identify and maintain safety equipment related to utilities.

Test and inspect utilities regularly.

Train personnel in proper operating procedures.

Identify and maintain emergency supplies.

Ensure all emergency supplies are up to date and in good condition.

Conduct regular inventory of emergency supplies.

Identify evacuation routes and exits.

Train personnel in evacuation procedures.

Conduct regular evacuation drills.

Identify and maintain security measures.

Train personnel in security procedures and protocols.

Conduct regular security checks.

Identify and maintain emergency communication systems.

Train personnel in proper use and operation of emergency communication systems.

Establish protocols for communicating with outside agencies.

Research event theme

Secure venue

Establish budget

Choose caterer

Choose entertainment

Send out invitations

Arrange for transportation

Set up event space

Greet guests

Provide refreshments

Coordinate entertainment

Monitor activities

Monitor crowd control

Manage clean-up

Follow up with guests

Compile feedback

Compile photos

Reconcile expenses

Send thank you notes

Check for sufficient stock of food & beverage items

Check for cleanliness & organization of kitchen/dining areas

Check for proper temperatures of food & beverage items

Check for proper sanitation & disposal procedures

Check for sufficient staffing & training of kitchen staff

Check for food & beverage quality & freshness

Check for expiration dates of food & beverage items

Check for proper labeling of food & beverage items

Check for food allergies & dietary needs of guests

Check for proper food & beverage storage & handling

Check for compliance with local health & safety regulations

Check for proper documentation of food & beverage orders

Check for adherence to serving guidelines & policies

Greet and welcome guests in a professional manner

Verify identity and obtain necessary information

Provide information about the hotel services, amenities, and policies

Process payments and provide receipts

Issue room keys and ensure guests are aware of the operations of their room

Determine and assign rooms based on guests’ preferences and availability

Provide directions to the guest room and instruct guests on how to access the room

Provide a map of the hotel and/or local area

Provide information about area attractions and transportation options

Confirm reservation details

Review and explain the hotel policies and procedures

Inquire about any special needs or accommodations

Provide additional amenities and services as requested

Provide information about the hotel services and amenities

Verify account balance and process payment

Ensure all keys have been returned

Provide information about local attractions and transportation options

Thank guests for staying at the hotel and encourage them to return

Greet the guest

Provide check-in information

Verify guest's identity

Provide key card or room access

Verify guest's contact information

Collect payment information

Provide room assignment

Give directions to the room

Provide concierge services

Offer valet parking

Provide local area information

Provide dining options

Provide spa services

Provide hotel policies

Explain any additional charges

Explain Wi-Fi availability

Provide safety/security information

Provide pet policies

Provide check-out information

Collect room key

Verify payment

Provide any additional services

Thank the guest for staying

Greet guest and thank them for staying

Confirm their check-out time

Inquire if they have any additional needs

Collect payment

Provide receipt

Check for room damage

Retrieve guest belongings from room

Check for any forgotten items

Check room for cleanliness

Provide directions to the guest

Collect any keys/access cards

Ask for feedback on their stay

Inquire about any areas for improvement

Thank the guest for their feedback

Thank the guest for their stay

Invite them to return

Wish them a safe journey

Check the locks on all doors

Check all windows for any damage

Check for any signs of mold or water damage

Inspect furniture for any structural damage

Check all electrical outlets and switches

Check all lighting fixtures

Check all plumbing fixtures for leaks

Check all bathroom cabinets and drawers for any damage

Check all mirrors for any damage

Check all tile grout for any damage

Inspect bathtubs and showers for any damage

Check all kitchen appliances and make sure they are in working order

Check all counters and surfaces for any damage

Check all cabinets and drawers for any damage

Check all sinks for any leaks or damage

Check all floor tiles for any damage

Check all carpets for any damage

Check all chairs and tables for any damage

Check all lighting fixtures for any damage

Check all doors and windows for any damage

Check all walls for any damage

Inspect all artwork and decorations for any damage

Dust all surfaces

Clean furniture

Vacuum the floors

Clean mirrors & windows

Empty trash

Clean & sanitize toilets, sinks, showers, & tubs

Replace towels & linens

Dust all surfaces

Vacuum the floors

Clean windows & mirrors

Empty trash

Clean & sanitize furniture

Check & replace lightbulbs as needed

Clean & sanitize high-touch surfaces

Check bed linens for cleanliness and wear

Check mattress for cleanliness and condition

Check floor for cleanliness, vacuum, and dust

Check windows and blinds for cleanliness

Check furniture for cleanliness and condition

Check walls and ceilings for cleanliness

Check lighting fixtures and switched for proper operation

Check air conditioning/heating unit for proper operation

Check electrical sockets and appliances for proper operation

Check bathroom fixtures for cleanliness and proper operation

Check bathtub, sink, and toilet for cleanliness and proper operation

Check bathroom floor for cleanliness, vacuum and mop

Check shower and shower curtain for cleanliness and condition

Check bathtub and shower drain for proper operation

Check windows and blinds for cleanliness

Check lighting fixtures and switches for proper operation

Check electrical sockets and appliances for proper operation

Check walls and ceilings for cleanliness

Check floors for cleanliness, vacuum, and dust

Check doors and doorways for cleanliness

Check windows and blinds for cleanliness

Check hallway furniture for cleanliness and condition

Check lighting fixtures and switches for proper operation

Check electrical sockets and appliances for proper operation

Fire safety equipment is properly installed, maintained, and tested

All emergency procedures are in place

All exit doors are clearly marked and accessible

All hazardous areas are clearly marked

All emergency exits are clearly marked and accessible

All stairwells and corridors are illuminated and free of obstructions

All areas are equipped with functional smoke and fire alarms

All windows and doors are kept locked when not in use

Security cameras are installed and functioning properly

All staff members are properly trained in emergency procedures

All areas are regularly monitored and patrolled

All guests and visitors are properly identified and registered

All staff members are properly trained in safety and security protocols

All guests and visitors are escorted when necessary

All access points are equipped with functioning locks and security systems

All access points are monitored and controlled

All staff members are required to wear proper identification

All areas are regularly checked for unauthorized personnel

All areas are regularly checked for suspicious activity

All areas are regularly checked for hazardous materials

Check for cleanliness of all surfaces

Check for any signs of pests

Check for proper storage of cleaning supplies

Check the condition of all cleaning equipment

Check for cleanliness of all surfaces

Check for proper storage of food

Check for proper cooking temperatures

Check for proper sanitation of all utensils

Check for cleanliness of all surfaces

Check for proper supply of soap and other sanitizing supplies

Check for cleanliness of toilets, sinks, and showers

Check for proper disposal of trash

Check for cleanliness of all surfaces

Check for proper disposal of trash

Check for proper cleaning of all carpets and upholstery

Check for proper sanitation of all areas accessible to the public

Establish need and determine the number of staff needed

Identify and assign roles

Establish scheduling priorities and policies

Consider staff availability and preferences

Create a detailed schedule

Communicate schedule to staff

Monitor and adjust schedule as needed

Introduction to company policies and procedures

Introduction to safety regulations

Job duties and expectations

Introduction to customer service expectations

Job-specific training

Training on hotel/hospitality software systems

Training on customer service best practices

Training on communication/interpersonal skills

Training on conflict resolution

Obtaining any required licensing or certifications

Completing periodic refresher courses or seminars

Assessments of job knowledge and skills

Assessments of customer service performance

Assessments of teamwork/collaboration

Documentation of training progress

Evaluations of staff performance

Are floors clean and clear of waste?

Are signs posted to warn of wet floors?

Are floors in good condition?

Are there holes, worn or loose planks or carpet sticking up?

Is anti-slip flooring used where spills, moisture or grease are likely?

Are there protruding objects such as nails, sharp corners, open cabinet drawers, trailing electrical wires?

Are personal items, such as clothing and lunch boxes, in assigned lockers or storage areas?

Is the work area congested?

Are floors well-drained?

Are aisles unobstructed and clearly marked?

Are mirrors installed at blind corners?

Are aisles wide enough to accommodate workers and equipment comfortably?

Are safe loading practices used with hand and power trucks, skids, or pallets?

Is the workplace lighting adequate? Are stairs well lit?

Are stairs covered with an anti-slip tread? Are faulty stair treads repaired?

Are all spills wiped up quickly?

Are procedures followed as indicated on the material safety data sheet?

Are spill absorbents used for greasy, oily, flammable or toxic materials?

Are used rags and absorbents disposed of promptly and safely?

Is a spill area surrounded by a barrier to prevent a spill from spreading?

Is equipment in good working order, with all necessary guards or safety features operational or in place?

Is equipment damaged or outdated?

Are tools and machinery inspected regularly for wear or leaks?

Is equipment repaired promptly?

Are drip pans or absorbent materials used if leaks cannot be stopped at the source?

Is a machine that splashes oil fitted with a screen or splash guard?

Are machines and tools cleaned regularly?

Are there adequate number of containers?

Are there separate and approved containers for toxic and flammable waste?

Are waste containers located where the waste is produced?

Are waste containers emptied regularly?

Are toxic and flammable waste chemicals handled properly?

Are storage areas safe and accessible?

Is material stacked securely, blocked or interlocked if possible?

Are materials stored in areas that do not obstruct stairs, fire escapes, exits or firefighting equipment?

Are materials stored in areas that do not interfere with workers or the flow of materials?

Are bins or racks provided where material cannot be piled?

Are all storage areas clearly marked?

Do workers understand material storage and handling procedures?

Are combustible and flammable materials present only in the quantities needed for the job at hand?

Are combustible and flammable materials kept in safety cans during use?

Are hazardous materials stored in approved containers and away from ignition sources?

Are sprinkler heads clear of stored material?

Are fire extinguishers inspected and located along commonly travelled routes, and close to possible ignition sources?

Are oily or greasy rags placed in metal containers and disposed of regularly?