Guest Room Turnover Cleaning Checklist

Knock three times, announce "Housekeeping," and pause five seconds before keying in. If a DND tag is on the latch, do not enter — return the room to the supervisor's stayover queue and note the time on the floor sheet.

Confirm the cart carries terry par for the rooms on your sheet (bath sheets, hand towels, washcloths, bath mats), king and queen sheet sets, pillow protectors, and a full amenity tray (shampoo, conditioner, body wash, lotion, soap, coffee pods, sugar, creamer). Short-stocked carts cost 10–15 minutes per round trip to the linen room.

Pull sheets, pillowcases, duvet cover, and any blankets directly into the soiled-linen bag — never onto the floor or back into the cart. Check sheets for guest property (phones, jewelry, chargers) before bagging; log any items to lost and found before leaving the room.

Lift the mattress corners and check seams, the box spring lip, and the headboard joints for bedbug evidence (live insects, cast skins, fecal spotting). Any finding goes straight to the supervisor — do not continue the clean and do not move linens out to the laundry chute.

Triple-sheet method: fitted sheet, flat sheet right-side-down, duvet insert, second flat sheet right-side-up, top duvet cover. Crisp 18-inch corner folds, pillow shams in front of sleeping pillows, decorative throw centered if used.

Apply an EPA List N disinfectant to the toilet bowl, seat, lid, base, tub surround, shower walls, and shower floor. Honor the dwell time on the label (typically 3–10 minutes) before wiping — wiping early defeats the kill claim.

Glass cleaner on the vanity mirror, faucet handles, shower handle, towel bars, and any glass shower door. Streaks show worst under the vanity bar light — angle a flashlight across the mirror to catch what overhead light hides.

Standard double-occupancy par: two bath sheets, two hand towels, two washcloths, one bath mat, one floor mat. Fold and stage to brand standard — rolled on the vanity, stacked on the towel bar, or hung on the rack as the property dictates.

EPA List N disinfectant on the TV remote, light switches, thermostat, door handles (entry, bathroom, closet), phone handset and keypad, lamp switches, alarm clock, safe keypad, and minibar handle. The remote is the single dirtiest surface in the room — give it a separate wipe.

Edges and corners with the wand attachment, then the open floor. Pull the chair from the desk and run under the bed skirt — guests drop earrings, charger cables, and pen caps that the next guest finds.

Bedroom can, bathroom can, and the recycling bin if the property runs separation. Replace liners — a folded liner edge inside the rim is the brand-standard finish at most properties.

Open a work order in HotSOS, Quore, or ALICE with the room number, defect category, photos, and severity. Mark the room OOO if the defect blocks occupancy (no hot water, broken lock, HVAC down) so the front desk does not assign it to an arriving guest.

Inspector or supervisor checks against the property's room-ready standard: bed, bathroom, dust on hard-to-see ledges, amenity placement, smell test (no chemical residue, no prior-guest scent), and a final HVAC setpoint at the brand-standard temperature.

The attendant addresses each item the inspector flagged and requests a second walk before status flip. Repeated fails on the same attendant in a week trigger a supervisor coaching session per the housekeeping development plan.