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Guest Check-Out Checklist

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Pre-Departure Preparation

Pull the morning departure report from the PMS

Flag VIP, loyalty, and group departures

Slide express checkout folios under doors

Greeting and Folio Review

Greet the guest and confirm the room number

Walk the folio line by line with the guest

Confirm any late charges to post

Post outstanding incidentals to the folio

Settlement and Receipt

Confirm the method of payment on file

Process settlement through the PMS

Release the credit-card authorization hold

Email the zero-balance folio to the guest

Route the direct-bill folio to AR

Room Release and Inspection Handoff

Collect keycards and parking validations

Mark the room as Vacant Dirty in the PMS

Push the room to housekeeping for turnover

Capture the inspector's damage report

Post the damage charge to the folio

Log forgotten items in the lost-and-found register

Departure Service and Follow-Up

Offer bell, valet, and transportation assistance

Solicit feedback on the stay

Open a service-recovery ticket for the issue

Credit loyalty stay points and confirm enrollment

Thank the guest and invite a return booking

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Related Hotel And Hospitality Checklists

Hotel Safety & Security Checklist
Guest Room Inspection Checklist
Food and Beverage Daily Operations Checklist
Guest Check-In Checklist
Banquet Event Order Execution Checklist
Hotel Sanitation Checklist
Hotel Property Safety and Housekeeping Inspection
Hotel Staff Training Checklist
Hotel Maintenance Checklist
Hotel Staff Scheduling Checklist
Guest Room Turnover Cleaning Checklist
Front Desk Shift Checklist
Hotel Emergency Preparedness Checklist

Related Front Office Checklists

Guest Check-In Checklist
Front Desk Shift Checklist

Related Guest Experience Checklists

Customer Service Excellence Checklist
Customer Feedback and Resolution Checklist
Guest Feedback Collection Checklist

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