Guest Check-Out Checklist
Front desk procedure for processing a departing guest at an independent or small-chain hotel — folio review, incidentals posting, room inspection handoff, and loyalty follow-up. Run this for each departure during the 7:00-11:00 AM checkout window.
5 sections
23 steps
Collects data
1
Pre-Departure Preparation
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Pull the morning departure report from the PMS
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Flag VIP, loyalty, and group departures
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Slide express checkout folios under doors
2
Greeting and Folio Review
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Greet the guest and confirm the room number
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Walk the folio line by line with the guest
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Confirm any late charges to postCollects list
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Post outstanding incidentals to the folio
3
Settlement and Receipt
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Confirm the method of payment on fileCollects list
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Process settlement through the PMS
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Release the credit-card authorization hold
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Email the zero-balance folio to the guestCollects email
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Route the direct-bill folio to AR
4
Room Release and Inspection Handoff
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Collect keycards and parking validations
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Mark the room as Vacant Dirty in the PMS
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Push the room to housekeeping for turnover
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Capture the inspector's damage reportCollects list Collects file Collects paragraph
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Post the damage charge to the folio
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Log forgotten items in the lost-and-found register
5
Departure Service and Follow-Up
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Offer bell, valet, and transportation assistance
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Solicit feedback on the stayCollects list
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Open a service-recovery ticket for the issue
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Credit loyalty stay points and confirm enrollment
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Thank the guest and invite a return booking
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Sections
5
Steps
23
Category
Hotel & Hospitality
Price
Free to start
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