Workflow Templates: Product Discontinuation Checklist

Identify the product to be discontinued.

Check current stock levels and determine the quantity to be phased out.

Update the inventory management system to reflect the discontinuation.

Coordinate with warehouse staff to separate discontinued stock.

Plan for liquidation, redistribution, or disposal of remaining inventory.

Draft a customer notification email explaining the product discontinuation.

Update the product page with a discontinuation notice.

Post announcements on social media channels.

Set up customer service scripts to handle inquiries regarding the discontinuation.

Offer alternative products or solutions to customers.

Remove the product from active marketing campaigns.

Update the website to remove the product from listings and categories.

Adjust sales forecasts and targets to reflect the discontinuation.

Notify sales teams about the product discontinuation.

Reallocate marketing budgets to other products or campaigns.

Inform suppliers and vendors about the product discontinuation.

Cancel or adjust future orders for the discontinued product.

Negotiate the return or buyback of any remaining stock if applicable.

Update supplier agreements and contracts as necessary.

Ensure all financial and logistical details are addressed with suppliers.

Review the financial impact of the product discontinuation.

Update financial forecasts and budgets.

Ensure all legal considerations and obligations are met.

Check for any outstanding liabilities related to the discontinued product.

Document the discontinuation process for future reference.

Product Discontinuation Checklist