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OR

Incident Response Checklist

Detection and Triage

Acknowledge the PagerDuty alert

Assign a severity level

Open the incident channel

Capture the initial symptoms

Roles and Communication

Assign Incident Commander, Comms, and Scribe

Decide whether to post to Statuspage

Publish the initial Statuspage update

Notify support and account managers

Containment

Identify the most recent deploy or change

Roll back the offending deploy

Disable the suspect feature flag

Isolate or scale the affected service

Eradication and Recovery

Confirm error rate and p99 latency are recovered

Run the post-deploy smoke tests

Verify data integrity and replication lag

Resolve the incident and update Statuspage

Post-Incident Review

Schedule the blameless PIR

Reconstruct the timeline from the channel

Identify contributing factors

File action items with named owners

Publish the PIR document

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Monitoring Setup Checklist

Scope and Tooling Decisions

Select the observability stack

Define SLOs for the service

Confirm the on-call routing target

Infrastructure Monitoring

Deploy the metrics agent to all hosts

Configure USE-method host alerts

Pipe container and host logs to the collector

Application Performance Monitoring

Instrument the service with APM

Wire error tracking to Sentry

Configure SLO-based burn-rate alerts

Build the service golden-signals dashboard

Security Monitoring

Forward audit logs to the SIEM

Confirm whether the service handles regulated data

Enable compliance-tier audit alerts

Configure secret-scanning and CVE alerts

User and Synthetic Monitoring

Deploy real-user monitoring (RUM)

Author synthetic checks for critical user paths

Hook support tickets into the alert stream

Network and Database Monitoring

Monitor VPC flow logs and ALB metrics

Track database performance counters

Set certificate expiration alerts

Cloud and Third-Party Coverage

Enable cloud-cost and budget alerts

Subscribe to vendor status pages

Document the runbook and on-call playbook

Validation and Sign-Off

Run a paging fire drill

Tune thresholds after one week of baseline

Get engineering manager sign-off

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Performance Monitoring Checklist

System and Host Telemetry

Verify log shipping to the central pipeline

Review CPU, memory, and disk saturation

Reconcile baseline metrics against last week

File a capacity ticket for the drifted service

Application Performance (APM)

Inspect p95 and p99 latency by endpoint

Triage Sentry errors above threshold

Confirm SLO error budget remaining

Audit alert thresholds and noisy pages

Database Performance

Review slow query log on RDS

Check replication lag and connection pool

Review index bloat and unused indexes

Verify nightly backup and snapshot age

Network and Edge

Check ALB and CloudFront error rates

Inspect VPC flow logs for anomalies

Confirm TLS certificates are not near expiry

Infrastructure Health

Review Kubernetes pod restarts and OOMKills

Check node autoscaling and cost trend

Validate the quarterly restore drill is on the calendar

Security and Compliance

Triage critical and high CVEs from Snyk

Review GuardDuty and IDS findings

Reconcile production access against SSO directory

Sign off on the weekly monitoring review

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Performance Monitoring Checklist

Infrastructure & Host Monitoring

Review host CPU, memory, and disk saturation

Verify autoscaling group health and capacity

Reconcile Terraform state for drift

Open remediation tickets for drifted resources

Confirm patching SLA on managed endpoints

Application & Service SLO Review

Review SLO burn rate and error budget

Trigger error-budget freeze review

Inspect APM traces for p95 / p99 regressions

Triage top error signatures from Sentry

Validate synthetic checks and uptime probes

Database & Data Tier

Review slow query log and top-N queries

Check replication lag and replica health

Verify last successful backup and restore test

Audit storage capacity and growth trend

Network & Edge

Review WAN latency, jitter, and packet loss

Inspect firewall and NGFW deny logs

Verify VPN tunnel and ZTNA gateway uptime

Check certificate expiry across edge services

Security Telemetry

Review EDR alerts and unresolved detections

Audit privileged access and break-glass usage

Verify SIEM ingestion across log sources

Review KEV-listed CVEs against current inventory

Sign off on the weekly monitoring report

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Performance Optimization Checklist

Baseline and Profiling

Capture current p50, p95, p99 latency

Run a CPU and memory profile

Identify the top three bottlenecks

Define target SLOs for the optimization pass

Application Code Optimization

Eliminate N+1 queries on hot paths

Replace synchronous calls with batched or async patterns

Add memoization for expensive pure functions

Open a code-review PR with profiler-driven changes

Database Performance

Review slow query logs from the last 7 days

Run EXPLAIN ANALYZE on the worst offenders

Add indexes concurrently in production

Tune connection pooling and statement timeouts

Plan a backfill or denormalization if needed

Caching and Infrastructure

Add a Redis or Memcached layer for hot reads

Configure CDN caching for static assets

Right-size autoscaling and HPA thresholds

Decide whether to escalate to a load test

Run k6 load test against staging

Frontend and Network

Audit Core Web Vitals with Lighthouse

Code-split and lazy-load heavy routes

Enable HTTP/2 or HTTP/3 at the edge

Reduce TLS and DNS handshake time

Validation and Ongoing Monitoring

Canary deploy at 5 percent traffic

Compare post-deploy metrics against the baseline

Add a perf regression test to CI

Open a follow-up incident review

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Service Level Agreement (SLA) Checklist

Service Definition

Inventory the services in scope

Classify the service tier and customer segment

Document provider and customer responsibilities

Performance Monitoring and Reporting

Define the SLIs and measurement windows

Configure the customer status page

Set the monthly performance reporting cadence

Service Management and Escalation

Name the service owner and on-call rotation

Define the SEV1, SEV2, and SEV3 escalation matrix

Document the change-control process

Security and Compliance

Identify regulated data categories handled

Document encryption, access, and audit controls

Attach the regulatory addendum and breach notification terms

Pricing and Service Credits

Define the pricing tiers and overage rates

Specify service credit calculation for SLO breaches

Set invoicing and payment terms

Service Level Objectives and Error Budgets

Set the uptime SLO target

Set latency targets for p95 and p99

Define the error budget policy

Dispute Resolution

Document the dispute escalation workflow

Specify mediation and arbitration venue

Set response and resolution timelines

Termination and Exit

Outline termination conditions and notice period

Define the data export format and migration support

Confirm post-termination data destruction obligations

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