Free Checklist Templates for Systems Administration

Systems Administration

OR

Hardware Maintenance Checklist

Routine Physical Inspections

Walk the rack and log visible damage

Reseat and dress loose cabling

Clean fans, filters, and intake vents

Verify asset tags match the CMDB

Read inlet and exhaust temperatures

Firmware and BIOS Updates

Inventory current firmware versions

Review vendor advisories for CVEs

File a change request with rollback plan

Export BMC and BIOS configuration

Apply updates to the test ring first

Validate post-update health

Performance Monitoring

Review SEL and syslog for hardware errors

Check CPU, memory, and disk baselines

Run vendor diagnostics on flagged hardware

File replacement tickets for failing components

Backup and Redundancy Checks

Confirm backup jobs hit RPO targets

Run a restore drill into an isolated VLAN

Investigate the failed restore

Verify RAID and pool health

Test redundant PSU and uplink failover

Update the DR runbook with current state

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Hardware Troubleshooting Checklist

Ticket Intake and Triage

Capture asset tag, user, and symptom

Reproduce the reported symptom

Verify power, peripherals, and cabling

Document POST codes and on-screen errors

System Diagnostics

Run the OEM diagnostics utility

Review Event Viewer hardware logs

Check BIOS/UEFI settings and boot order

Perform a hard power cycle

Component Isolation

Test PSU rails with a PSU tester

Run MemTest86 on the RAM

Pull S.M.A.R.T. status from the boot drive

Stress-test the GPU with FurMark or vendor tool

Verify NIC link state and replace the patch cable

Environmental Checks

Read thermals in HWiNFO under load

Clear dust from intakes and heatsinks

Confirm UPS battery health and runtime

Firmware and Driver Remediation

Apply vendor firmware updates

Install the OEM driver pack

Roll back recent driver if a regression is suspected

Apply pending OS cumulative updates

Resolution and Escalation

Confirm whether the issue is resolved

Open an OEM warranty RMA case

Schedule a loaner or replacement deployment

Close the PSA ticket with remediation notes

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Hardware Upgrade Checklist

Pre-Upgrade Planning

Benchmark current performance against capacity thresholds

Submit the RFC to the change advisory board

Verify components against the vendor HCL

Capture a verified restore point

Notify stakeholders of the maintenance window

Hardware Installation

Place affected hosts into maintenance mode

Shut down per the documented sequence

Install new components per the vendor procedure

Update firmware to vendor-recommended levels

Verify hardware enumeration at POST

Engage vendor TAC on missing components

Post-Upgrade Verification

Run vendor diagnostics on the upgraded host

Return the host to the production cluster

Validate the next backup completes against the host

Update the CMDB with new asset details

User Acceptance Testing

Coordinate UAT with application owners

Collect UAT performance feedback

Execute the documented rollback plan

Confirm line-of-business applications are healthy

Obtain change-owner sign-off

Post-Upgrade Support

Monitor performance against the captured baseline

Schedule the post-implementation review

Update runbooks and topology diagrams

Close the change ticket with lessons learned

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Help Desk Ticket Handling Checklist

Initial User Contact

Verify the caller's identity

Capture the issue in the user's words

Set the ticket priority and SLA

Open the ticket in the PSA or ITSM

Problem Diagnosis

Record error messages and event IDs

Check recent changes against the CMDB

Connect via remote support and reproduce

Search the knowledge base for prior fixes

Confirm whether Tier 1 can resolve

Resolution

Apply the documented fix

Escalate to Tier 2 with diagnostic notes

Page the on-call engineer for P1 incidents

Test the fix in the user's session

Closure and Follow-Up

Document root cause and resolution

Update the knowledge base article

Log time and close the ticket

Send the satisfaction survey

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Incident Management Checklist

Detection and Triage

Classify the incident type

Assign severity per the SEV matrix

Page the on-call responder via PagerDuty

Open the incident bridge and ticket

Document affected systems and user impact

Containment and Mitigation

Isolate affected hosts from the network

Activate the IR team and exec bridge

Apply temporary mitigation or workaround

Verify backup integrity and immutability

Snapshot affected VMs for forensic preservation

Post containment status to the bridge

Eradication and Recovery

Identify root cause via log review

Remove malicious artifacts from affected hosts

Rotate compromised credentials and tokens

Restore systems from clean backup

Validate system integrity with an EDR scan

Monitor for recurrence indicators

Communication and Coordination

Send the initial stakeholder notification

Provide hourly status updates during the incident

Coordinate with affected vendors and MSP partners

Notify legal and compliance teams

Post-Incident Review

Schedule the blameless post-mortem

Document the incident timeline and root cause

File the final incident report

Update the runbook and detection rules

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Incident Response Checklist

Detection and Triage

Capture the initial alert source

Open the incident ticket and IR channel

Assign severity using the IR rubric

Page the on-call IR lead and notify leadership

Scope and Analysis

Identify affected accounts, hosts, and data

Classify the incident type

Preserve forensic evidence

Build the incident timeline

Containment

Isolate compromised endpoints from the network

Disable compromised accounts and revoke sessions

Verify backup integrity and immutability

Block known-bad IOCs at the perimeter

Engage external IR firm and cyber insurance carrier

Eradication and Recovery

Remove attacker persistence and reset secrets

Rebuild affected systems from clean media

Patch the exploited vulnerability or misconfiguration

Validate clean state before returning to production

Notification and Reporting

Evaluate regulatory notification obligations

Update stakeholders on resolution status

Write the post-incident report

Lessons Learned

Hold the post-incident review meeting

File remediation tickets with owners and due dates

Update the incident response runbook

Schedule the follow-up tabletop exercise

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Infrastructure as Code Checklist

Module and Code Hygiene

Run terraform fmt and tflint on the changed modules

Validate provider and module version pins

Confirm README and variable docs are current

Verify no secrets are committed in plaintext

Repository and Branch Discipline

Open the change on a feature branch

Write a descriptive commit message and PR body

Request peer review from a second engineer

Tag the release after merge

Security and Compliance Scanning

Run tfsec or Checkov against the changed code

Confirm encryption at rest and in transit is set

Verify IAM follows least-privilege

File a documented exception with the security team

State and Secrets Handling

Confirm remote state backend is locked

Rotate any exposed credentials before merge

Rotate the exposed secret and audit access logs

Plan Review and Apply

Generate and attach the terraform plan output

Review destroy and replace actions line by line

Confirm data-bearing replacements have a backup or snapshot

Apply during the approved change window

Post-Apply Verification

Verify monitoring and alerts fire on the new resources

Confirm backup policy applies to new stateful resources

Run a drift detection check

Close the change ticket with the apply log

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IT Budgeting Checklist

Baseline Current IT Spend

Pull hardware inventory and refresh schedule

Reconcile software and SaaS license counts

Total cloud and infrastructure spend

Sum security tooling and MDR fees

Tally training and certification costs

Capture maintenance and support contracts

Forecast Next-Year Demand

Project endpoint refresh by warranty cohort

Forecast SaaS and cloud growth from headcount plan

Identify required security investments

Plan upcoming infrastructure projects

Draft and Approve the Budget

Build the proposal in finance's template

Review with department heads and CFO

Revise based on stakeholder feedback

Submit for executive sign-off

Rework scope and resubmit

Track Spend and Variance

Schedule the monthly budget review

Reconcile invoices to budget categories

Flag and explain material variances

File a budget change request

Send the monthly status to stakeholders

Optimize Recurring Spend

Audit SaaS for orphaned and duplicate seats

Right-size cloud reservations and instance types

Renegotiate renewals 90 days before term end

Cancel unused subscriptions in writing

Document optimization wins for next cycle

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IT Emergency Response Checklist

Initial Response

Confirm the incident and classify severity

Page the on-call IR team

Notify executive leadership and legal

Open the incident bridge and assign IC

Identify the incident type

Containment and Mitigation

Isolate affected endpoints via EDR

Capture forensic images and memory

Disable compromised accounts in Entra ID

Block IOCs at the firewall and proxy

Communicate containment status

Investigation and Analysis

Pull SIEM logs for the incident window

Analyze EDR process telemetry and trees

Interview impacted users and admins

Determine root cause and attack vector

Confirm whether data was exfiltrated

Recovery and Restoration

Rebuild systems from immutable backups

Rotate credentials and service secrets

Validate integrity with vulnerability scan

Restore production access in stages

Communicate restoration to stakeholders

Post-Incident Review

Schedule the blameless post-mortem

Run the post-mortem and capture findings

File the final incident report

Update runbooks and IR playbooks

Brief leadership on regulatory notifications

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IT Policy Review Checklist

Data Security

Refresh the data classification tiers

Verify encryption at rest and in transit

Validate the 3-2-1 backup configuration

Run the quarterly restore drill

Audit password policy and MFA enrollment

Access Control

Review RBAC role definitions in Entra ID

Audit SCIM provisioning and offboarding hooks

Run the quarterly access review

Remove the orphaned access permissions

Verify ZTNA and privileged access controls

Incident Response

Update the incident response plan

Confirm IR team roles and on-call rotation

Run the tabletop exercise

Schedule the gap-remediation training

Tune SIEM detections and paging routes

Maintain the incident response log

Compliance and Legal

Identify the primary regulatory framework

Schedule the SOC 2 Type II audit window

Document the breach notification timeline

Route policies through legal review

Archive the compliance evidence package

Software and Hardware Management

Reconcile the asset inventory in the RMM

Confirm the patch ring deployment cadence

Enforce procurement and license approval

Track asset lifecycle and disposal

Audit licenses for vendor true-up risk

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IT Regulatory Compliance Review

Data Privacy and Protection

Verify endpoint disk encryption coverage

Confirm TLS enforcement on internal services

Audit RBAC group membership in Entra ID

Review DLP policies in Microsoft Purview

Validate data classification on sensitive shares

User Authentication and Access

Confirm MFA enforcement via conditional access

Block legacy authentication protocols

Audit privileged accounts in PAM

Run quarterly Entra ID access review

Disable accounts inactive beyond 90 days

Verify SSO coverage across SaaS inventory

Security Monitoring and Incident Response

Validate SIEM log ingestion from critical systems

Run authenticated vulnerability scan

File emergency change for critical CVEs

Review unresolved EDR detections

Run a ransomware tabletop exercise

Confirm patch compliance from RMM

Compliance Documentation and Reporting

Update control evidence in IT Glue or Hudu

Reconcile software license inventory

Conduct internal compliance audit

Schedule security awareness training rollout

Sign off on the quarterly compliance report

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IT Resource Allocation Checklist

Hardware Capacity Planning

Reconcile asset inventory in the RMM

Review hypervisor and storage utilization

Identify endpoints due for refresh

Scope a hardware refresh or capacity expansion

Software License Allocation

Pull the M365 and SaaS license report

Reclaim licenses from offboarded users

Check for vendor true-up exposure

Forecast new license demand for the quarter

Escalate licensing exposure to finance and legal

Team Capacity Allocation

Pull ticket and project hours from the PSA

Map technician skills to upcoming projects

Identify on-call rotation coverage gaps

Decide on contractor or new hire backfill

Network Capacity Allocation

Review WAN bandwidth utilization trends

Audit VLAN and IP address space usage

Confirm firewall and VPN license headroom

Schedule network upgrades into change windows

Budget Allocation and Sign-Off

Reconcile YTD spend against the IT budget

Build the next-quarter spend forecast

Prioritize against business project pipeline

Review the plan with the CFO and CIO

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IT Service Request Checklist

Request Intake and Authorization

Log ticket in PSA or ITSM

Capture the service request type

Verify manager approval against role baseline

Flag privileged access requests for review

Get security approval for privileged access

User Account Provisioning

Check existing identity in Entra ID

Provision account in directory services

Assign role-based group membership

Enroll user in MFA

Software Deployment

Verify license entitlement in vendor portal

Procure additional license seat

Deploy package via Intune or SCCM

Confirm install with screenshot proof

Hardware Allocation

Confirm specs against role baseline

Check asset inventory in CMDB

Provision device per gold image

Deliver tagged asset to user

Network Access Provisioning

Validate request against least-privilege baseline

Configure VLAN firewall or VPN profile

Test connectivity from user endpoint

Log change in CAB record

Closure and Handoff

Confirm completion with requester

Escalate to Tier 2 engineer

Update CMDB and IT Glue runbook

Close ticket with resolution notes

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IT Staff Performance Review

Pre-Review Data Gathering

Pull ticket metrics from the PSA

Export RMM and patch compliance reports

Collect the employee's self-assessment

Compile CSAT and end-user feedback

Review prior-cycle development goals

Operational Performance and SLA

Score SLA adherence by priority tier

Review MTTR trends across the cycle

Audit change-management discipline

Evaluate on-call and after-hours response

Assess ticket escalation accuracy

Technical Skills and Certifications

Assess proficiency with the core stack

Review Tier 2 and Tier 3 troubleshooting depth

Verify certification status and renewals

Evaluate runbook and automation contributions

Schedule certification renewal training

Collaboration and Documentation

Review IT Glue or Hudu documentation quality

Assess cross-team and vendor communication

Evaluate mentorship of Tier 1 technicians

Review handoff and shift-change practices

Review Meeting and Development Plan

Hold the review meeting with the employee

Set the next-cycle development goals

Capture overall rating and signatures

File the completed review with HR

Draft a 30-60-90 performance improvement plan

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IT Strategy Checklist

Infrastructure Planning

Pull current asset inventory from the RMM

Review network topology and circuit redundancy

Forecast headcount capacity for the next 12 months

Lock the gold image and standard hardware list

Refresh the DR runbook RTO and RPO targets

Security and Compliance

Run authenticated vulnerability scans on in-scope hosts

Audit MFA coverage and legacy-auth exposure

Close MFA gaps and legacy auth holdouts

Map controls to SOC 2, HIPAA, and CMMC scope

Set the three-ring patch deployment schedule

Data Management

Run a quarterly restore drill from immutable backup

Open a vendor support case for the failed restore

Verify BitLocker and FileVault coverage across endpoints

Refresh the data classification and retention matrix

Reconcile storage growth against capacity forecast

User Support and Training

Review ticket volume and MTTR by category

Schedule the next phishing simulation in KnowBe4

Run M365 and Intune training for new features

Capture end-user CSAT via post-ticket survey

Flag repeat-clicker remediation candidates

Vendor and Contract Management

Update IT Glue vendor and contract inventory

Review SLA performance against signed contracts

Flag renewals expiring within 90 days

Collect current SOC 2 reports and BAAs

Log fourth-party and supply-chain risks

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IT Vendor Management Checklist

Vendor Discovery and Requirements

Document the business need and use case

Build a shortlist of three named vendors

Request SOC 2 Type II reports from finalists

Check references with peer MSPs or IT leaders

Security and Compliance Review

Run the CAIQ or SIG security questionnaire

Confirm encryption, data residency, and sub-processors

Determine whether a BAA or DPA is required

Verify SSO and SCIM support

Contract and SLA Negotiation

Define scope, deliverables, and acceptance criteria

Negotiate SLA targets and service credits

Add breach notification and audit-rights clauses

Route the contract through legal counsel

Onboarding and Integration

Sign the BAA or DPA before go-live

Configure SAML SSO with Entra ID or Okta

Provision SCIM for identity lifecycle automation

Document the vendor in IT Glue or Hudu

Add the vendor to the PSA and license inventory

Performance Monitoring and Renewal

Track SLA compliance and uptime monthly

Hold quarterly business reviews with the vendor

Evaluate performance ahead of renewal

Initiate data return and account deprovisioning

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Network Monitoring Checklist

Network Inventory and Configuration

Pull the device inventory from the RMM

Verify firmware versions on routers, switches, and firewalls

Rotate privileged device credentials via PAM

Confirm VLAN segmentation matches the topology diagram

Audit 802.1x and NAC enforcement on access ports

Monitoring and Alerting

Confirm SNMPv3 polling on every managed device

Re-baseline thresholds against the past 30 days

Triage syslog and SIEM events from the prior week

Tune PagerDuty routing and on-call schedule

Update runbooks for the top three alert types

Security and Compliance

Run an authenticated Nessus scan on the production segment

Triage scan findings by CVSS score

File an emergency change for critical CVEs

Confirm IDS/IPS signatures and EDR policies are current

Verify patch-ring deployment in Intune or SCCM

Tabletop the incident response runbook

Performance Optimization

Analyze NetFlow for top talkers and saturated links

Validate QoS markings on voice and video traffic

Run iPerf tests across site-to-site VPN tunnels

Forecast WAN capacity from 30-day utilization

Backup and Recovery

Verify nightly config backups in RANCID or Oxidized

Run a restore drill into the lab segment

Open a remediation ticket for the failed restore

Confirm the immutable offsite copy meets 3-2-1

Update the DR runbook with topology changes

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Network Troubleshooting Checklist

Ticket Intake and Scope

Capture the reported symptom and impact

Determine the scope of impact

Set ticket priority and notify stakeholders

Physical and Endpoint Checks

Verify cabling, link lights, and PoE

Confirm IP, gateway, and DNS on the client

Ping the default gateway and a known external host

Run traceroute to isolate the failure hop

Network Device Diagnosis

Pull switch and router logs for the affected port or VLAN

Check switchport status and error counters

Verify VLAN assignment and trunk configuration

Confirm routing table and HSRP/VRRP state

DNS and DHCP

Test name resolution against internal and external resolvers

Verify DHCP scope utilization and lease activity

Review DNS and DHCP server logs

Wireless Diagnosis

Confirm the issue is wireless-specific

Check AP health and client count in the controller

Review signal strength, channel, and interference

Validate SSID, RADIUS, and authentication

Resolution and Documentation

Apply the fix and verify with the reporting user

Document root cause and resolution

Schedule a post-incident review for P1 outages

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Network Upgrade Checklist

Pre-Upgrade Planning

Document the existing network topology

Identify hardware and licensing requirements

Confirm change category with the CAB

Verify compatibility with downstream systems

Notify users and stakeholders of the maintenance window

Backup and Rollback Preparation

Export running configs from all affected devices

Validate backup restorability on a lab device

Write the rollback runbook

Stage tools and out-of-band access

Cutover Execution

Open the maintenance window and notify on-call

Rack new hardware and apply base configs

Migrate VLANs, routing, and firewall rules

Run smoke tests against critical services

Execute the rollback runbook

Post-Upgrade Verification

Verify monitoring coverage on new devices

Update the network documentation and CMDB

File the post-change report

Collect end-user feedback at 48 hours

Schedule the 30-day follow-up review

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Password Management Checklist

Password Policy Enforcement

Align password policy with NIST 800-63B

Enable breached-password screening

Configure account lockout thresholds

Block legacy authentication protocols

Review default-credential exceptions

Privileged Account Hygiene

Inventory Tier 0 admin accounts

Rotate stale service account passwords

Verify MFA on every privileged account

Audit standing privileged access

Vault and Storage Controls

Confirm vault encryption and key custody

Enforce per-client vault separation

Disable browser password caching on managed endpoints

Verify TLS coverage for auth endpoints

User Enablement

Deploy the password manager to all users

Run targeted phishing simulation

Document the self-service reset workflow

Monitoring and Incident Response

Validate auth log ingestion in the SIEM

Tune password-spray detections

Run a credential-compromise tabletop

Quarterly sign-off and audit packet

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Patch Deployment Checklist

Pre-Deployment Preparation

Pull this cycle's CVE list and vendor advisories

Review KB articles for known regressions

Stage patches in the lab test ring

Notify stakeholders of the maintenance window

Document the rollback plan

Backup and Recovery

Trigger full image backup of in-scope servers

Verify backup job completion in the console

Confirm the immutable offsite copy synced

Run a restore drill into an isolated VLAN

Remediate backup gaps before proceeding

Patch Deployment Execution

Suppress monitoring alerts for the window

Deploy patches to the pilot ring

Verify pilot ring health before promoting

Deploy patches to the production ring

Capture the deployment outcome

Execute the documented rollback plan

Post-Deployment Validation

Run smoke tests on critical applications

Re-enable monitoring and review alert volume

Confirm CVE remediation in the vuln scanner

Update the CMDB with the new patch level

Security and Compliance

Log residual exceptions in the risk register

Update CIS or DISA STIG baselines

File the change record with post-implementation review

Schedule the next patch cycle review

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Patch Management Checklist

Patch Identification and Triage

Pull this month's vendor advisories

Reconcile advisories against the asset inventory

Score CVEs by CVSS and known exploitation

Assign patches to deployment rings

Test Ring Validation

Deploy patches to the lab test collection

Run application smoke tests in the lab

Verify EDR and security agent health

Record the test-ring outcome

Open a vendor case for failed patches

Change Approval and Communication

Submit the RFC to the CAB

Schedule the maintenance window

Notify stakeholders of the patch window

Confirm rollback artifacts are in place

Staged Production Deployment

Deploy patches to the pilot ring

Roll out to production rings via SCCM/Intune

Verify post-patch state across managed endpoints

Execute the rollback procedure

Verification and Reporting

Reconcile compliance percentage in the RMM

Update the patch register and ticket records

Hold the post-patch review

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Performance Tuning Checklist

Baseline and Change Scope

Capture the pre-tuning performance baseline

Classify the host workload profile

Schedule the maintenance window

Open a normal change request in the PSA

Operating System Tuning

Apply the latest vendor-supported kernel and patches

Tune kernel parameters via sysctl

Disable unused services and daemons

Configure swap and vm.swappiness

Storage and File System

Update RAID controller and HBA firmware

Set the I/O scheduler for the storage class

Tune file system mount options

Verify RAID stripe size against workload

Database Optimization

Patch the database to the supported release

Rebuild indexes on hot tables

Review and tune slow-query log entries

Adjust buffer pool and shared memory

Run vacuum, analyze, or equivalent maintenance

Network Performance

Update NIC drivers and firmware

Tune the TCP stack for the link profile

Enable interface bonding or LACP

Apply QoS marking for priority traffic

Application Layer Tuning

Patch the application to a vendor-supported version

Profile the application under representative load

Tune connection pool and thread settings

Configure the application caching layer

Validation and Handoff

Re-run the baseline benchmark suite

Compare metrics against the pre-tuning baseline

Restore the pre-tuning configuration

Update the runbook and CMDB record

Obtain change-owner sign-off

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Problem Management Checklist

Identification and Logging

Open the problem record in the PSA or ITSM

Document affected users and systems

Set problem priority and severity

Assign the problem manager and SME team

Investigation and Diagnosis

Pull logs from SIEM and monitoring

Run root cause analysis with the SME team

Reproduce the issue in a non-production environment

Document findings as a known error

Workaround and Resolution

Publish a temporary workaround

Submit a change request to the CAB

Test the permanent fix in the pilot ring

Roll out the fix during the change window

Verify resolution with monitoring and end users

Review and Closure

Reopen investigation if the fix did not hold

Run the post-implementation review

Update the KEDB and runbooks

Close the problem record with sign-off

Continuous Improvement

Review problem trends in the monthly ops meeting

File preventive action items in the backlog

Train Tier 1 and Tier 2 on the updated runbook

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Quarterly Compliance Reporting Checklist

Access Review & Identity Hygiene

Pull the Entra ID and Okta user roster

Reconcile the roster against the HR active list

Disable orphaned accounts and revoke sessions

Audit privileged group membership

Confirm MFA enrollment across the workforce

Data Protection & Backup Verification

Verify encryption coverage on production volumes

Run the quarterly backup restore drill

Escalate the restore failure to the backup engineer

Confirm the immutable offsite backup copy

Review data retention against the policy

Vulnerability & Patch Compliance

Run an authenticated vulnerability scan

Triage critical and high CVEs

Confirm prior-month patch ring rollout

Document accepted exceptions with mitigations

Incident Response Readiness

Run the quarterly IR tabletop exercise

Update the IR runbook from lessons learned

Confirm the on-call rotation in PagerDuty

Verify SIEM detection rules cover SOC 2 controls

Audit Evidence & Sign-Off

Compile the evidence package for the control period

File evidence in the IT Glue compliance binder

Sign off the quarterly compliance report

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