Store Closing Checklist

Walk every fitting room before closing. Empty hangers and ripped tags are common shoplifting indicators — flag the SKU and note it in the closing log so loss prevention can review CCTV against the time window.

Pull tomorrow morning's replenishment list from the inventory system (Lightspeed, Shopify POS, or Heartland Retail) and stage replens at the register or department fixture so openers don't have to hunt.

Sweep the full floor including fitting rooms, restrooms, stockroom doorways, and any blind aisles. Two staff walk together — one to engage any straggler, one to keep eyes on the front door.

Capture shoplifting attempts, customer complaints, slip-and-fall reports, register errors, or POS outages. Per policy, never pursue a suspected shoplifter past the door — observe, document, and call police if needed.

Attach photos, witness names, time-stamped CCTV reference, and a brief narrative. Email the LP manager and district manager same-night for any theft, injury, or use-of-force allegation.

X-report is a read-only snapshot — pull it before any cashier touches the drawer. Confirm transaction totals, voids, post-voids, and refunds tie to expected ranges. Flag any cashier with refund volume above the typical band for monthly LP review.

Each cashier counts their own drawer; the closing manager re-counts and signs. Variance over $5 is logged and investigated; variance over $20 escalates to the store manager next morning.

Z-report finalizes the register day and resets totals. If a Z-report won't run because of an open transaction or unsynced terminal, resolve it before leaving — closing the books a day late breaks tomorrow's morning open.

Tamper-evident bag, two-person count, signed deposit slip, and entry in the deposit register with bag serial number. Keep the duplicate slip in the safe for next-day bank reconciliation.

Drop the sealed bag through the slot — do not leave on the manager's desk overnight. Pull tomorrow's change order from the safe and stage AM floats per the morning drawer assignments.

Compare the floor to the active POG. Drift on end-caps and four-ways adds up across a week and kills sell-through on advertised items. Photograph any deviation and correct on the spot when possible.

One photo per end-cap, sent to the visual channel in Slack or Beekeeper. District managers spot-check; consistent photo cadence catches reset misses before the visual director's monthly walk.

Pull expired sale tags and danglers; stage tomorrow's signs banded together at the wrap stand. If a markdown rolls over, leave the talker in place — don't re-print what's still valid.

Cleaning chemicals back in the locked janitorial cabinet, lids tight, SDS binder accessible. OSHA citations on hazard communication are easy to avoid and easy to earn.

If a vendor delivery arrived after the receiving cutoff, stage the pallets against the dock wall — do not sign the BOL or POD until the AM receiver counts pieces against the PO. Signing 'OK' on an uncounted load is the most common cause of vendor short-ship disputes.

Check the Verkada / Solink / Sensormatic dashboard — every camera shows a live feed and a green recording indicator. A dropped camera caught only at month-end can leave a four-week gap during an LP investigation.

Log the camera ID, last-seen timestamp, and any error from the dashboard. Email the LP manager same-night so a technician can be dispatched before the next business day.

Arm to away-mode after the last person exits. If the panel shows a zone fault, do not bypass without calling the alarm-monitoring vendor — bypassed zones are a common cause of overnight break-ins going undetected.

The closing manager signs off on cash totals, traffic / conversion summary, incidents, planogram status, and any open follow-ups for the AM team. This is the audit trail the district manager reviews on the Monday call.