Workflow Templates: Return Merchandise Authorization Checklist

Confirm receipt of the customer's return request and provide an RMA number

Verify the purchase date and check if the product is within the return period

Ensure the product is eligible for return based on the company's return policy

Inform the customer about the return process, including shipping instructions and packing requirements

Examine the returned item for any signs of use or damage

Check if the item matches the original order and RMA documentation

Test the product to confirm the reported issue

Assess if the return qualifies for a refund, replacement, or repair

Update the inventory system to reflect the returned merchandise

Process the customer's refund or exchange as per company policy

Record the outcome of the return and any customer feedback

Notify the customer about the status of their return and any next steps

Return Merchandise Authorization Checklist