Retail KPI Tracking Checklist

Variance above 2% is rarely a counting error alone — work backwards through receiving logs, RTV records, and CCTV at the affected fixture. Document the root cause (receiving error, mis-scan, internal theft, mis-labeled stock) before posting an inventory adjustment, otherwise shrink trends get masked.

Pull GMROI and gross margin % from the merchandising report. Flag any category where margin slipped more than 200 bps month-over-month — usually an unapproved markdown or a vendor cost increase that didn't pass through to retail.

Pull annualized turnover from the WFM tool (Homebase, Deputy, UKG). Note any store running above 90-day turnover thresholds — recruiting and training costs erode SPLH faster than payroll dollars suggest.

Pull BOPIS pick rate, average pick time, and cancel rate from the OMS (Shopify, NetSuite, Manhattan). Cancel rate above 5% usually means inventory accuracy is broken at the participating stores — link back to the cycle-count variance flagged earlier.

Translate the red flags from the prior sections into 3-5 concrete actions with named owners and due dates — markdown corrections, schedule adjustments, vendor escalations, planogram resets. Vague action items ("improve conversion") never make it to next month's review.