Workflow Templates: Vendor Performance Evaluation Checklist

Inspect the completed work for defects and adherence to specifications

Evaluate the consistency of the vendor's work compared to previous jobs

Review customer feedback on the quality of the services provided

Check if the vendor completed the work within the contractually agreed timeframe

Assess the vendor's response time to service requests or emergencies

Monitor the vendor's adherence to schedules and deadlines for recurring services

Evaluate the vendor's communication effectiveness and clarity

Assess the appearance and behavior of the vendor's employees on-site

Review the vendor's problem-solving capabilities and initiative

Verify that the vendor has all necessary licenses, insurance, and bonds

Check for any safety incidents or violations during the contract period

Ensure the vendor follows industry standards and legal regulations

Compare the vendor's invoiced amounts with the contract terms and service records

Assess the vendor's ability to work within the allocated budget

Review any cost overruns and investigate their justification

Evaluate the accessibility and helpfulness of the vendor's customer support

Determine the effectiveness of the vendor's issue resolution process

Assess the vendor's willingness to accommodate special requests or changes

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Vendor Performance Evaluation Checklist