Policy Issuance Checklist
Steps an underwriter and underwriting assistant run to move a bound submission through issuance — application review, risk classification, compliance checks, and policy document delivery. Built for small-to-mid commercial lines at agencies and MGAs.
Application Review
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Verify ACORD 125 and supplemental forms
Confirm ACORD 125 (commercial app) plus the line-specific supplements — 130 for WC, 140 for property, 137 for auto. Auto-populated fields from the prior renewal drift over multiple cycles; check payroll, sales, and locations against what the producer captured this cycle.
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Check NPN and state appointment status
Look up the producer's National Producer Number on NIPR and confirm the producing agent is appointed in the state of risk for the line being bound. An unappointed producer can trigger rescission and an unauthorized-transaction finding at the next market conduct exam.
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Pull 5-year loss runs from prior carriersCollects file
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Run OFAC SDN screening on insured
Screen the named insured, additional named insureds, and any signing officers against the OFAC SDN list before any premium is accepted. Re-screen at each renewal — parties get added to the list mid-policy.
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Confirm appetite and binding authority
Cross-check the risk against the carrier's binding authority letter — class codes, hazard grade, limits, TIV ceilings, and excluded operations. MGAs typically have separate binding authority per program; binding outside authority creates E&O exposure and can void the carrier's reinsurance recovery.
Risk Classification
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Assign ISO/NCCI class codes
Use ISO classifications for GL/property and NCCI (or the independent bureau in NY, NJ, DE, PA, CA, MA, MN, MI, WI, TX) for workers comp. Mis-classed payroll is the most common premium audit dispute — get the governing class right before issuance, not at audit.
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Pull experience mod and CLUE report
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Evaluate catastrophe and geographic exposure
Run the SOV through the carrier's cat model for wind, quake, flood, and wildfire exposure. Note FL hurricane mitigation credits, CA WUI zones, and TX windstorm pool eligibility where they apply.
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Determine submission dispositionCollects list
Pricing and Approval
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Rate the risk in the policy admin system
Rate in PolicyCenter, Duck Creek, or the rating engine of record. Confirm the effective date matches what was bound — back-dated effective dates can break the rate filing posture in prior-approval states.
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Confirm rate and form filing posture
Verify the state's posture for this line — prior approval, file-and-use, use-and-file, or no-file — and that the current rate/form filing in SERFF covers the effective date. Pushing a rate live ahead of PA approval creates unauthorized rates.
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Escalate referrals to senior underwriter
Anything over binding authority — limits, hazard grade, schedule mod outside the standard band — goes to the senior underwriter or program manager named in the authority letter. Capture the approval in writing on the file.
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Issue commission disclosure to insured
NY Reg 187, CA SB 250, and equivalents require written disclosure of producer compensation to commercial insureds. Send and file the signed acknowledgement before issuance — agencies regularly miss this for mid-market accounts.
Document Generation and Sign-Off
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Generate dec page and policy forms
Assemble the dec page, mandatory state endorsements, optional endorsements selected, and any TRIA disclosure/election form for commercial property. Confirm form edition dates match the filed forms.
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Proof policy against the binder
Read the issued policy line-by-line against the signed binder: named insured spelling, address, effective dates, limits, deductibles, retro date for claims-made, additional insureds, and any manuscript endorsements. Discrepancies caught now avoid mid-term endorsement scramble.
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Capture underwriter sign-offCollects list Collects signature Collects paragraph
Issuance and Post-Bind Filings
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Correct flagged issuance defects
Resolve the items called out at sign-off — wrong form edition, missing endorsement, mis-keyed limit — and re-route for re-approval before any document leaves the system.
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Deliver policy packet to insured and producer
Deliver via the agency portal or ePolicy with read receipt. Producer of record gets the full packet; insured gets dec page, forms list, and invoice. Update the AMS (Epic, AMS360, EZLynx) with the issued policy number.
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Issue ACORD 25 certificates to holders
Match the certificate-holder list from the prior policy and the binder. Watch the additional-insured checkbox — listing the management company but not the property owner is the most common COI error in real estate vendor onboarding.
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File surplus-lines tax and stamping
If non-admitted, file with the state surplus-lines stamping office and remit premium tax within the state-specific window (commonly 30–60 days post-bind). Compliance ultimately rests with the producer of record even when the wholesaler files.
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Archive policy file per retention schedule
Index the issued policy, signed application, binder, OFAC results, commission disclosure, and underwriter sign-off in ImageRight or the equivalent. Most states require 5–7 years; workers comp commonly 10+ given lifetime medical exposure.
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