Workflow Templates: policy endorsement checklist

Verify policy number and customer details

Check current policy coverage and limits

Ensure policy is active and in good standing

Review any previous endorsements or amendments

Confirm the request aligns with underwriting guidelines

Obtain a clear description of requested changes

Ensure all necessary documentation is provided

Verify the authority of the person requesting changes

Check for any compliance or regulatory requirements

Confirm the request is within policy terms and conditions

Evaluate premium adjustments due to changes

Calculate any additional fees or charges

Assess impact on claims and coverage limits

Review changes in risk exposure or insurability

Ensure the financial impact is communicated to the policyholder

Update policy management system with changes

Generate and review updated policy documents

Ensure all changes are accurately reflected in records

Distribute updated documentation to customer and stakeholders

Archive previous policy version for reference

Draft clear communication outlining endorsement details

Send communication to the policyholder for confirmation

Address any questions or concerns from the policyholder

Obtain written confirmation of endorsement acceptance

Record communication in the customer file

policy endorsement checklist