Create and curate reusable steps (with instructions, fields, tags, and rules) that teams can insert into workflows to ensure consistency and speed.

Why it helps

  • Consistent SOPs: One approved version used across workflows.
  • Faster building: Drop in common steps (e.g., “Verify Identity,” “Notify Customer”).
  • Easy updates: Edit the library entry once; workflows that use the library are auto updated.

Create a library step

  1. Go to the workflows list page .
  2. Add title, content, data fields, tags, and any rules (assignee, due-on, automations).
  3. Save

Use in a workflow

  1. Open a workflow → Add from Library at the bottom.
  2. Insert the section.
  3. Library sections can only be edited in the library, not in workflows that use them.

Governance

  • Only admins can create library steps.
October 4th, 2025

Back to the list Detailed View Suggest a Feature