Seasonal Promotion Planning Checklist

Backwards-paced workflow a retail merchandiser, store ops lead, and digital marketer run together to launch a seasonal promotion across stores and the online channel. Anchored to the season launch date as the run due date.

7 sections 25 steps Collects data
1

Sales & Customer Insight Review

  1. Pull last year's same-season sell-through report
  2. Benchmark competitor promo cadence and depth
  3. Review post-promo customer survey themes
    • Pull verbatims from the last campaign's post-purchase survey and the loyalty CRM. Look for repeat themes — sizes that sold out early, signage confusion at checkout, BOGO mechanics customers misunderstood. These are the gotchas worth fixing before the next launch.

2

Inventory & Allocation Planning

  1. Build the seasonal SKU buy plan
    • The merchant works the buy plan against forecast units, target weeks-of-supply, and GMROI. Capture the planned sell-through percentage so allocation and the markdown matrix can be built off the same number.

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  2. Confirm vendor ship windows against launch date
    • Match each PO's ex-factory and ETA dates against the launch date. Build in a 7–10 day buffer for DC receiving and store allocation. Late vendor ship windows are the most common reason a launch goes live with thin SKU coverage.

  3. Allocate units to stores by velocity tier
  4. Reserve DC safety stock for replenishment
    • Hold back roughly 15–20% at the DC for week-two replenishment instead of pushing 100% on the initial allocation. Top-velocity stores will pull through faster than the model predicts.

3

Promotion & Markdown Strategy

  1. Set the markdown matrix and margin floor
    • Build the first / second / third markdown cadence (e.g., 25% / 40% / 60%). The cost-protection floor is the price below which margin goes negative — flag any planned markdown that breaches the floor for VP of Merchandising approval before the calendar locks.

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  2. Get VP approval for sub-floor markdowns
    • Route the affected SKU list, projected unit liquidation, and gross-margin impact to the VP of Merchandising. Do not publish the promo calendar until the override is signed.

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  3. Draft the seasonal promo calendar
    • Lay out launch date, first markdown, second markdown, terminal markdown, and clearance hand-off. Attach as the source of truth that store ops, digital, and CRM all build against.

    Collects file
  4. Lock in BOGO, GWP, and loyalty offers
    • Confirm stacking rules with the POS team — which offers combine, which are mutually exclusive, what the loyalty-tier override looks like at the register. Stack mistakes show up as register-level margin leak the first weekend.

4

Visual Merchandising & Store Setup

  1. Build the seasonal planogram and end-cap schematic
  2. Ship signage kits to stores
    • Each kit ships with window clings, valance headers, shelf talkers, and register danglers labeled by fixture. Include a placement photo card so morning openers can set without a district-manager visit.

  3. Walk the pilot store reset
    • The visual director walks one pilot store against the schematic before chain-wide rollout. Catch fixture-fit issues, signage gaps, and product-to-fixture mismatches here — fixing them once at the pilot is cheaper than fixing them across 50 stores.

    Collects list
  4. Rebuild the planogram before chain rollout
    • Revise the schematic based on pilot findings, reissue to stores with a change-log, and re-walk the pilot before signage ships chain-wide.

5

Digital & CRM Campaigns

  1. Brief the paid social agency on creative and budget
  2. Schedule the email drip to the loyalty segment
    • Build the Klaviyo (or equivalent) flow with a teaser send 7 days out, a launch-day send, and a mid-promo reminder. Segment loyalty tiers so VIPs see early-access pricing before the broader list.

  3. Update homepage and PLP banners with the season theme
    • Stage the Shopify (or BigCommerce) theme changes in preview, schedule the publish for launch-day midnight local time, and verify the BOPIS and curbside flow still works against the new merchandising tiles.

6

Store Team Readiness

  1. Distribute the seasonal selling guide and FAQ
    • Cover the hero SKUs, top customer questions, return-policy exceptions for promo items, and stacking rules. Post in the store's Slack or Beekeeper channel so part-time staff can reference on shift.

  2. Train cashiers on register prompts for stacked promos
    • Walk through the POS prompts on Lightspeed / Square / Counterpoint — when the loyalty override fires, when manager approval is required, what to do when a coupon and a BOGO collide. Misrings here drive refund-and-rering volume on launch weekend.

  3. Confirm staffing covers projected traffic peaks
    • Compare the published schedule against last year's hourly traffic curve for the same week. Flag any open shifts to district managers; predictive-scheduling jurisdictions (NYC, Seattle, Oregon) require notice well before launch weekend.

7

Launch & Post-Promo Review

  1. Sign off on Day 1 launch readiness
    • The director of stores and director of e-commerce both sign off after walking the readiness checklist: inventory in stores, signage hung, web banners staged, email scheduled, staff trained. A no-go on either channel pauses launch until remediated.

    Collects list Collects signature
  2. Hold the launch readiness remediation huddle
    • Walk through the failing readiness items, assign owners and a fix deadline, and re-poll for go/no-go before opening doors. Document what slipped so the next season's calendar can pull the date earlier.

  3. Walk stores during opening weekend
    • District managers walk their assigned stores Saturday and Sunday. Photograph end-caps, check signage placement against the schematic, and spot-check that the register is firing the right promo prompts. Send corrections to the visual team before Monday.

  4. Hold the post-promo recap meeting
    • Two weeks after launch, the merchant, visual director, and store ops lead recap actual sell-through against forecast, gross-margin impact of any sub-floor markdowns, and the top three things to change for next season. Capture the artifact so the next planning cycle starts with the lesson, not from scratch.

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Sections 7
Steps 25
Category Retail
Price Free to start
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