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Store Performance Evaluation Checklist
Customer Service
Greet customers promptly and courteously as they enter the store
Ensure all staff have adequate product knowledge to answer customer questions
Provide efficient and accurate checkout services
Store Appearance and Layout
Maintain cleanliness throughout the store, including floors, shelves, and restrooms
Ensure products are neatly shelved and properly displayed with clear pricing
Check that the store layout allows for easy navigation and traffic flow
Inventory Management
Perform regular stock checks to ensure inventory levels meet demand
Identify and address any discrepancies between inventory records and actual stock
Rotate merchandise appropriately to minimize the risk of obsolete or expired products
Sales Performance
Review and analyze daily sales figures against targets
Monitor conversion rates and develop strategies to improve them
Assess the effectiveness of promotions and marketing initiatives
Employee Performance and Training
Evaluate staff punctuality, dress code adherence, and overall professionalism
Assess employee sales performance and provide constructive feedback
Identify training needs and opportunities for staff development
Health and Safety Compliance
Regularly check for any potential hazards or safety issues in the store
Ensure all employees are trained on emergency procedures and safety protocols
Maintain proper documentation and records of health and safety compliance
