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Reservation Management Checklist
Reservation Policy
Clearly define the reservation policy, including cancellation and no-show rules
Determine maximum party sizes for reservations
Establish reservation time slots and dining duration limits
Staff Training and Responsibilities
Train staff on using the reservation system software
Assign specific staff members to handle reservations
Ensure staff are knowledgeable about the menu and seating layout for guest inquiries
Reservation Systems and Equipment
Choose a reliable reservation management system or software
Ensure all necessary equipment is available and functioning, such as computers, tablets, or phones
Regularly update and maintain the reservation system to prevent overbooking or double bookings
Guest Communication
Implement a confirmation call or message system for upcoming reservations
Set up a system for guests to easily modify or cancel their reservations
Provide clear and visible contact information for guests to make reservations
Record Keeping
Keep detailed records of all reservations, cancellations, and no-shows
Analyze reservation data to identify trends and make informed decisions
Maintain a waitlist system for walk-ins and unexpected guests
Customer Service
Ensure prompt and courteous responses to reservation inquiries
Train staff to handle special requests and accommodations professionally
Monitor and respond to guest feedback regarding the reservation experience
