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Staff Training Program Checklist
Onboarding Process
Provide a tour of the restaurant including all workstations, storage areas, and employee facilities
Introduce new hires to the management team and their fellow coworkers
Review the employee handbook, policies, and restaurant culture
Health and Safety Training
Educate on proper hand washing techniques and hygiene standards
Train on safety procedures for operating kitchen equipment and handling sharp utensils
Discuss food safety guidelines and proper food handling to prevent cross-contamination
Customer Service Training
Role-play scenarios to practice greeting, seating, and serving customers
Explain the importance of maintaining a positive attitude and managing customer complaints effectively
Train staff on the use of POS systems for taking orders and processing payments
Menu Knowledge and Upselling
Educate staff on the full menu, including ingredients, allergens, and special preparation techniques
Teach effective upselling strategies for appetizers, desserts, and beverages
Conduct taste tests to familiarize staff with the flavors and presentation of menu items
Closing Procedures
Demonstrate proper cleaning and sanitizing of workstations and equipment
Explain the process for securing the premises at the end of the business day
Train on inventory management and restocking essentials for the next shift