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Guest Experience Checklist
Greeting and Seating
Welcome guests warmly within 30 seconds of arrival
Confirm reservation details or note walk-in status
Escort guests to their table and provide menus
Order Taking
Introduce yourself and offer to answer menu questions
Recommend specials and highlight popular dishes
Confirm the order by repeating it back to the guest
Food and Beverage Service
Serve drinks within 5 minutes of ordering
Ensure appetizers are delivered within 10 minutes
Check back with guests within 2 minutes of food delivery
Table Maintenance
Clear empty plates and glasses promptly
Refill water and beverages regularly
Ensure condiments and utensils are stocked
Billing and Farewell
Present the bill in a timely manner when requested
Process payment and return change or receipt quickly
Thank guests for visiting and invite them to return
