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Customer Service Training Checklist
Greeting Customers
Welcome each customer with a smile and make eye contact
Use a friendly, warm tone of voice
Offer assistance by asking if they have a reservation or how many people are in their party
Taking Orders
Listen attentively and take notes if necessary
Repeat the order back to the customer to ensure accuracy
Inform the customer about specials and recommendations
Serving Food and Beverages
Serve food and drinks from the correct side following restaurant protocol
Check back within two minutes to ensure the guest is satisfied with their meal
Refill beverages promptly and offer additional items as needed
Handling Customer Inquiries and Complaints
Respond to inquiries with knowledge about the menu and restaurant services
Address complaints with empathy and a problem-solving attitude
Report any serious customer concerns to management immediately
Closing Interaction
Ask customers if they enjoyed their meal and service
Present the check promptly when requested or when it seems appropriate
Thank the customers for visiting and invite them to return
