Start using this Workflow
Customer Feedback Collection Checklist
In-Store Feedback Collection
Set up a physical feedback box near the exit for customers to drop in their feedback forms.
Train staff to encourage customers to provide feedback during checkout.
Place QR codes around the store that link to an online feedback form.
Online Feedback Collection
Implement a pop-up survey on the website after checkout or when a user spends a certain amount of time browsing.
Send a follow-up email after purchase with a link to an online survey.
Offer incentives for completing the survey, such as a discount on future purchases.
Social Media & Mobile Feedback Collection
Monitor social media channels for customer comments and reviews.
Use mobile app push notifications to ask for feedback from app users.
Engage with customers on social media and direct them to feedback forms or surveys.
