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Customer Service Excellence Checklist
Greeting and Seating Guests
Greet guests warmly within 30 seconds of their arrival
Ask for and use guests' names for a personal touch
Provide menus and inform guests of any specials or promotions
Service and Interaction
Ensure servers are attentive, friendly, and professional
Check back with guests after serving each course to ensure satisfaction
Handle special requests and dietary restrictions with care and accuracy
Food and Beverage Quality
Serve meals that are well-presented, at the correct temperature, and as described on the menu
Ensure drink orders are accurate and refilled promptly
Maintain high standards of food safety and hygiene at all times
Ambiance and Cleanliness
Keep dining area, restrooms, and entryway clean and well-maintained
Ensure the environment is comfortable, with appropriate lighting and music levels
Regularly check restrooms for cleanliness and supplies
Problem Resolution
Listen to guests' concerns without interrupting, and empathize with their situation
Resolve issues promptly and to the guest's satisfaction whenever possible
Follow up with guests to ensure they leave with a positive impression after any problems
Check-Out and Farewell
Provide accurate and timely bills to guests
Thank guests by name and invite them to return
Gather feedback through comment cards or digital platforms
