Workflow Templates: complaint resolution checklist

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complaint resolution checklist

Complaint Intake

Acknowledge receipt of the complaint promptly.

Record all relevant details of the complaint including contact information and complaint description.

Assign a unique identification number to the complaint.

Determine the nature and severity of the complaint to prioritize appropriately.

Inform the complainant about the next steps in the resolution process and expected timelines.

Investigation and Analysis

Gather all necessary documents and evidence related to the complaint.

Interview relevant parties involved in the complaint.

Analyze the information collected to identify the root cause.

Consult with subject matter experts if needed for further insights.

Develop a preliminary resolution based on findings.

Resolution and Follow-up

Communicate the proposed resolution to the complainant clearly and professionally.

Implement the agreed resolution and ensure corrective actions are taken.

Verify that the resolution has been effective and the issue is resolved.

Solicit feedback from the complainant on the resolution process and outcome.

Document the entire complaint resolution process for future reference and learning.

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