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Daily Operations Checklist
Transaction Monitoring
Review daily transaction logs for unusual activity
Verify the completion of automated fraud detection processes
Check for flagged transactions requiring further investigation
Confirm all high-value transactions are approved by authorized personnel
Ensure compliance with regulatory reporting requirements for suspicious activities
Account Reconciliation
Compare daily account balances with external bank statements
Identify and resolve discrepancies between internal records and bank statements
Review and approve all account adjustments and corrections
Reconcile intercompany accounts and ensure accurate entries
Document the reconciliation process and maintain audit trails
Customer Support and Service
Check and respond to customer inquiries via email and chat
Review and resolve customer complaints and issues
Verify the resolution of any technical issues reported by customers
Ensure all customer service representatives are updated on new policies
Track and report customer service metrics and feedback
Compliance and Risk Management
Review daily compliance reports and identify potential issues
Monitor changes in regulatory requirements and update internal policies accordingly
Conduct risk assessments for new products and services
Ensure all employees have completed required compliance training
Document and report any compliance incidents or breaches
IT Systems and Security
Check the status of daily data backups and verify their completion
Monitor system performance and address any hardware or software issues
Review security logs for unusual activity or potential breaches
Update antivirus and anti-malware software on all systems
Ensure that all critical systems have up-to-date security patches
