Workflow Templates: Daily Operations Checklist

Review daily transaction logs for unusual activity

Verify the completion of automated fraud detection processes

Check for flagged transactions requiring further investigation

Confirm all high-value transactions are approved by authorized personnel

Ensure compliance with regulatory reporting requirements for suspicious activities

Compare daily account balances with external bank statements

Identify and resolve discrepancies between internal records and bank statements

Review and approve all account adjustments and corrections

Reconcile intercompany accounts and ensure accurate entries

Document the reconciliation process and maintain audit trails

Check and respond to customer inquiries via email and chat

Review and resolve customer complaints and issues

Verify the resolution of any technical issues reported by customers

Ensure all customer service representatives are updated on new policies

Track and report customer service metrics and feedback

Review daily compliance reports and identify potential issues

Monitor changes in regulatory requirements and update internal policies accordingly

Conduct risk assessments for new products and services

Ensure all employees have completed required compliance training

Document and report any compliance incidents or breaches

Check the status of daily data backups and verify their completion

Monitor system performance and address any hardware or software issues

Review security logs for unusual activity or potential breaches

Update antivirus and anti-malware software on all systems

Ensure that all critical systems have up-to-date security patches

Daily Operations Checklist