Insurance Committee Meeting Planning Checklist

Planning steps for recurring carrier and agency committee meetings — underwriting referrals, large-loss claims reviews, renewal strategy sessions, and compliance reviews. Run by the committee coordinator from agenda through decision-memo...

1

Pre-Meeting Preparation

  1. Define the meeting type and decision needed
    • Name the specific decision the committee must make: bind/decline a referred risk, set or move a reserve, approve a renewal strategy, or sign off on a compliance attestation. A meeting without a named decision drifts into a status update — block these on the calendar before booking attendees.

    Collects list
  2. Identify required attendees and quorum
    • Underwriting referrals need the account underwriter, the line-of-business manager with binding authority, and (for above-authority) the carrier referral underwriter. Large-loss reviews need the adjuster, examiner, claims manager, and where indicated, SIU and coverage counsel. Don't schedule without confirming the authority-holder will attend — otherwise the meeting can't decide.

  3. Schedule within the carrier decision window
    • Renewal strategy meetings should land 60–75 days before expiration so non-renewal notices (45–60 days in NY, 45 days personal auto in CA, 45–120 days in FL) can still be issued cleanly. Claims reviews on Texas Chapter 542 first-party claims must respect the 15-business-day acknowledgment and decision windows.

  4. Distribute the agenda and pre-read packet
    • Send agenda, pre-read, and the named decision at least 48 hours ahead. Mark anything containing NPI as confidential and use the secure portal — not email — for loss runs, claim narratives, and dec pages.

2

Materials and Data Pull

  1. Pull current loss runs from the AMS
    • Five-year loss runs from each appointed carrier — Applied Epic, AMS360, or EZLynx export. Confirm the carrier's portal data matches the AMS; mid-term endorsements not yet posted are a common gap.

    Collects file
  2. Compile the underwriting or claim file packet
    • Underwriting referrals: ACORD 125/130/140, supplementals, SOV, prior carrier loss runs, current dec page. Large-loss reviews: FNOL, recorded statements, reservation-of-rights letter if issued, reserve worksheet, and any subrogation notices on file.

  3. Redact NPI before external distribution
    • SSNs, dates of birth, driver's license numbers, and protected health information must be redacted before sharing with non-Covered-Entity attendees. Under NYDFS Part 500 and the NAIC Insurance Data Security Model Law, vendor and outside-counsel access counts as third-party processing of NPI.

  4. Confirm binding authority for the carrier in scope
    • Pull the carrier's current binding authority document. Confirm the line, hazard grade, premium ceiling, and state are within authority before the meeting — otherwise the committee will need to refer up regardless of the underwriting merit.

  5. Engage coverage counsel and confirm litigation hold
    • For any large-loss claim with potential bad-faith exposure or an outstanding reservation of rights, confirm coverage counsel is invited and a litigation hold is in place before discussing claim handling on the record. Premature destruction of the claim file is discoverable spoliation.

3

Logistics and Roles

  1. Reserve a secure conference room or video bridge
    • Use the company-managed Zoom or Teams bridge with MFA enforced, not a personal account. Part 500 §500.12(b) MFA scope covers any external network access to internal NPI — including outside counsel and TPAs joining remotely.

  2. Assign scribe, timekeeper, and decision-recorder
    • The decision-recorder is separate from the scribe — their job is to capture each named decision, the authority-holder who made it, and the rationale. This is what flows back into the UW notes or claim diary, and what a market-conduct examiner will look for if the file is pulled.

  3. Verify recorded-statement disclosure language
    • If any portion of the meeting will be recorded and may include statements from an insured or claimant, confirm the consent script matches the state's one-party or two-party rule. An undisclosed recording is inadmissible and supports a bad-faith claim.

  4. Test screen-share with redacted sample data
    • Dry-run the screen-share that will display the loss runs or claim file. Common slip: a presenter shares the full desktop, exposing other accounts' NPI in adjacent windows or browser tabs.

4

Post-Meeting Follow-Up

  1. Distribute the decision memo and action items
    • Decision memo names the decision, the authority-holder, the conditions (e.g., subject to signed application, prior-acts exclusion, $25K SIR), and the owner of each action item with a due date. Attach to the AMS account and the carrier file.

    Collects file
  2. Update reserves, UW notes, or the compliance log
    • Reserve changes go into ClaimCenter or the equivalent claim system within the carrier's defined cadence (typically 30/60/90). UW decisions land in PolicyCenter or the AMS account notes. Compliance attestations log to the WISP or Anti-Fraud Plan binder.

  3. Schedule any follow-up referral or escalation
    • Above-authority referrals to the carrier; excess-tower notice when reserves cross 50% of the primary; SIU referrals on red-flag claims; SERFF filing prep if a rate or form change was approved. Each has its own clock — set the next meeting before this one closes.

  4. Archive the meeting record per the retention schedule
    • Most P&C policy and claim records run 5–7 years; workers comp can be 10+ or life-of-claim given lifetime medical exposure. Premature destruction is discoverable spoliation. Confirm the archive lands under the right retention class before closing the run.

    Collects list