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Help Desk Checklist
Initial User Contact
Greet the user and verify their identity
Listen carefully to the user's issue and take notes
Ask clarifying questions to fully understand the problem
Check the user's account and system status
Create a support ticket with detailed information
Problem Diagnosis
Identify any error messages or codes
Check recent changes to the user's system or account
Review system logs for any anomalies
Replicate the issue if possible
Consult knowledge base or documentation for similar issues
Resolution and Follow-Up
Implement the solution or escalate to the appropriate team
Test the solution to ensure the issue is resolved
Communicate the resolution to the user
Close the support ticket with detailed notes
Follow up with the user to ensure satisfaction
