Workflow Templates: Problem Management Checklist

Detect and document the problem.

Gather relevant incident reports.

Identify the impact on users and systems.

Prioritize the problem based on severity.

Assign a problem manager.

Analyze incident trends and root causes.

Consult with subject matter experts.

Review system logs and error messages.

Reproduce the problem in a controlled environment.

Create a detailed problem statement.

Develop potential solutions.

Test solutions in a non-production environment.

Implement the chosen solution.

Monitor the system for recurrence.

Document the resolution process.

Conduct a post-implementation review.

Update problem management records.

Share lessons learned with the team.

Ensure documentation is complete and accurate.

Formally close the problem record.

Analyze problem management metrics.

Identify areas for process improvement.

Implement changes to prevent future problems.

Train staff on updated procedures.

Regularly review and refine problem management practices.

Problem Management Checklist