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Vendor Performance Evaluation Checklist
Quality of Work
Inspect the completed work for defects and adherence to specifications
Evaluate the consistency of the vendor's work compared to previous jobs
Review customer feedback on the quality of the services provided
Timeliness
Check if the vendor completed the work within the contractually agreed timeframe
Assess the vendor's response time to service requests or emergencies
Monitor the vendor's adherence to schedules and deadlines for recurring services
Professionalism
Evaluate the vendor's communication effectiveness and clarity
Assess the appearance and behavior of the vendor's employees on-site
Review the vendor's problem-solving capabilities and initiative
Compliance and Safety
Verify that the vendor has all necessary licenses, insurance, and bonds
Check for any safety incidents or violations during the contract period
Ensure the vendor follows industry standards and legal regulations
Cost Management
Compare the vendor's invoiced amounts with the contract terms and service records
Assess the vendor's ability to work within the allocated budget
Review any cost overruns and investigate their justification
Service and Support
Evaluate the accessibility and helpfulness of the vendor's customer support
Determine the effectiveness of the vendor's issue resolution process
Assess the vendor's willingness to accommodate special requests or changes
