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Customer Feedback and Resolution Checklist
Customer Feedback Collection
Ensure all staff members are trained to encourage and collect customer feedback
Place feedback cards on tables and at the checkout counter
Set up a digital feedback system such as a QR code that links to an online survey
Feedback Analysis and Reporting
Regularly compile and analyze feedback data to identify common issues and areas for improvement
Prepare monthly feedback reports for the management team
Discuss feedback trends during staff meetings to keep the team informed
Feedback Resolution and Follow-up
Assign a team or individual responsible for addressing customer feedback
Implement a system to track the resolution progress for reported issues
Reach out to customers, when appropriate, to inform them of the steps taken in response to their feedback
