Start using this Workflow
Feedback Collection Checklist
In-Restaurant Feedback Collection
Place feedback cards on tables with pens to encourage customers to leave their thoughts after their meal.
Train staff to politely ask for feedback after the dining experience is over.
Set up a dedicated feedback kiosk or tablet where customers can quickly rate their experience before leaving.
Online Feedback Collection
Include a feedback link or survey in digital receipts that are emailed to customers.
Utilize social media platforms to create polls and gather customer opinions on recent changes or menu items.
Implement a review system on the restaurant’s website where customers can rate their experience and leave comments.
Post-Visit Feedback Follow-Up
Send a follow-up email or text message with a link to an online survey to customers a day after their visit.
Offer a small incentive, like a discount on the next visit, to encourage customers to take the time to provide feedback.
Analyze feedback regularly and reach out to customers who had a negative experience to address their concerns and improve for the future.
