Start using this Workflow
Tenant Communication Checklist
Initial Contact
Respond to tenant inquiries within 24 hours
Provide clear and detailed property information
Schedule and confirm property viewings
Lease Signing
Explain lease terms and conditions thoroughly
Ensure all parties sign and receive copies of the lease agreement
Collect first month's rent and security deposit
Move-In Process
Conduct a detailed walk-through inspection with the tenant
Provide tenant with move-in information packet
Hand over the keys and access codes if applicable
Maintenance Requests
Offer multiple channels for maintenance requests (phone, email, portal)
Acknowledge receipt of maintenance requests promptly
Provide updates on maintenance issue resolution progress
Regular Communication
Send out regular updates on property-related news or changes
Provide reminders for rent due dates and lease renewals
Solicit feedback on tenant satisfaction and areas for improvement
Emergency Procedures
Inform tenants of emergency contact numbers
Outline procedures for different types of emergencies
Conduct periodic reviews of emergency preparedness with tenants
Move-Out Process
Provide clear instructions on move-out procedures and expectations
Schedule a final walk-through inspection
Process the return of the security deposit in a timely manner
