Workflow Templates: Tenant Communication Checklist

Respond to tenant inquiries within 24 hours

Provide clear and detailed property information

Schedule and confirm property viewings

Explain lease terms and conditions thoroughly

Ensure all parties sign and receive copies of the lease agreement

Collect first month's rent and security deposit

Conduct a detailed walk-through inspection with the tenant

Provide tenant with move-in information packet

Hand over the keys and access codes if applicable

Offer multiple channels for maintenance requests (phone, email, portal)

Acknowledge receipt of maintenance requests promptly

Provide updates on maintenance issue resolution progress

Send out regular updates on property-related news or changes

Provide reminders for rent due dates and lease renewals

Solicit feedback on tenant satisfaction and areas for improvement

Inform tenants of emergency contact numbers

Outline procedures for different types of emergencies

Conduct periodic reviews of emergency preparedness with tenants

Provide clear instructions on move-out procedures and expectations

Schedule a final walk-through inspection

Process the return of the security deposit in a timely manner

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Tenant Communication Checklist