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Service Request Checklist
User Account Management
Verify user request authorization
Check for existing user account
Create or update user account in directory services
Assign appropriate permissions and groups
Send login credentials and instructions to user
Software Installation and Updates
Review software requirements and compatibility
Verify software licensing
Download or obtain software installation files
Install software on designated systems
Test software functionality and performance
Hardware and Peripheral Requests
Confirm hardware requirements and specifications
Check inventory for available hardware
Procure or allocate required hardware
Install and configure hardware components
Verify hardware performance and connectivity
Network Access Requests
Validate network access request and authorization
Determine appropriate network access level
Configure network settings and permissions
Test network connectivity and access
Document network access changes
Backup and Recovery Requests
Identify data and systems to be backed up
Verify backup storage availability
Schedule and perform backup operations
Validate backup integrity and completeness
Communicate backup status to stakeholders
