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Customer Greeting and Engagement Checklist
Greeting Customers
Welcome each customer as they enter the store with a friendly smile and eye contact
Use a warm and inviting tone of voice
Personalize the greeting if the customer is a regular or if their information is available
Engaging Customers
Ask open-ended questions to understand customer needs
Offer assistance and provide helpful recommendations
Be attentive and actively listen to the customer's responses
Building Rapport
Use the customer's name during the conversation if known
Show genuine interest in the customer's shopping experience
Share relevant personal experiences or stories to create a connection
Maintaining Store Presence
Remain visible and available for customer queries
Ensure the store is clean, organized, and inviting
Regularly check on customers without being intrusive
Product Knowledge
Stay informed about the store's products and services
Be prepared to answer questions and offer comparisons
Demonstrate product usage if applicable
Closing Interaction
Thank the customer for visiting the store
Invite the customer to return in the future
Offer further assistance or directions to the checkout
