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customer onboarding checklist
Customer Information Collection
Gather personal details including name, address, and contact information
Collect identification documents such as driver's license or passport
Obtain financial information like bank details or credit score
Request employment and income verification
Ensure consent for data collection and privacy agreement
Policy Selection and Customization
Discuss and determine the type of insurance product needed
Explain policy options and coverage details
Customize coverage according to customer needs
Provide premium quotes and payment plan options
Confirm understanding of terms and conditions
Regulatory and Compliance Checks
Verify compliance with local and national regulations
Conduct anti-money laundering and fraud checks
Ensure all forms and disclosures are signed
Review and confirm adherence to privacy laws
Document and store all compliance-related information
Account Setup and Activation
Create a customer profile in the system
Assign a unique policy number
Set up billing and payment method
Activate the policy and issue insurance documents
Provide customer with access to online account management
Post-Onboarding Support
Schedule a follow-up call to address any questions
Provide contact information for ongoing support
Offer resources for understanding policy benefits
Encourage feedback on the onboarding process
Ensure customer satisfaction with the onboarding experience
