Workflow Templates: customer onboarding checklist

Gather personal details including name, address, and contact information

Collect identification documents such as driver's license or passport

Obtain financial information like bank details or credit score

Request employment and income verification

Ensure consent for data collection and privacy agreement

Discuss and determine the type of insurance product needed

Explain policy options and coverage details

Customize coverage according to customer needs

Provide premium quotes and payment plan options

Confirm understanding of terms and conditions

Verify compliance with local and national regulations

Conduct anti-money laundering and fraud checks

Ensure all forms and disclosures are signed

Review and confirm adherence to privacy laws

Document and store all compliance-related information

Create a customer profile in the system

Assign a unique policy number

Set up billing and payment method

Activate the policy and issue insurance documents

Provide customer with access to online account management

Schedule a follow-up call to address any questions

Provide contact information for ongoing support

Offer resources for understanding policy benefits

Encourage feedback on the onboarding process

Ensure customer satisfaction with the onboarding experience

customer onboarding checklist