Start using this Workflow
Employee Training Checklist
Onboarding
Complete all HR paperwork, including tax forms, confidentiality agreements, and employment verification
Review employee handbook and company policies with HR representative
Set up company email, access to property management software, and other necessary accounts
Training Modules
Complete online training on property management basics and specific software tools
Attend in-person training sessions on customer service, emergency procedures, and maintenance requests
Participate in role-playing scenarios to handle common resident inquiries and complaints
Shadowing & Practical Experience
Shadow a senior property manager to observe day-to-day operations and tenant interactions
Assist with routine property inspections and learn how to document issues
Practice handling maintenance requests and coordinating with vendors under supervision
Compliance & Legal Training
Learn about local, state, and federal housing regulations and fair housing laws
Understand company-specific compliance procedures and reporting requirements
Review lease agreements and learn the process for lease signing, renewals, and terminations
Customer Service & Communication
Understand the importance of customer service in property management and best practices
Train in effective communication skills, including active listening and clear, concise responses
Learn how to manage difficult conversations and resolve disputes between tenants
Maintenance & Safety Procedures
Familiarize with the property's maintenance schedules and procedures
Learn safety protocols for emergencies such as fires, floods, or other natural disasters
Understand the use of personal protective equipment and safe handling of maintenance tools
