Restaurant Cross-Training Checklist

A structured cross-training program for FOH and BOH staff at full-service and fast-casual restaurants. The GM or training lead runs this with a new cross-trainee over their first 30 days to build coverage across host, server, line, and c...

Use this workflow
1

Pre-Training Setup

  1. Confirm food handler certification is current
  2. Identify the trainee's primary station
  3. Issue uniform, name tag, and POS login
2

Front of House Cross-Training

  1. Shadow the host through a dinner service
  2. Practice greeting and seating from the waitlist
  3. Run a server section under observation
  4. Walk through the allergen ticket protocol
  5. Resolve a guest complaint with the manager
3

Back of House Cross-Training

  1. Walk the prep list and par sheet with the sous
  2. Work garde manger station for one full service
  3. Practice line check and station mise en place
  4. Demonstrate FIFO rotation in the walk-in
  5. Run expo for one mid-volume service
4

Food Safety and Compliance

  1. Test sanitizer ppm at the three-bay sink
  2. Complete a walk-in and reach-in temp log
  3. Document a TCS cooling log entry
  4. Review the allergen-aware manager protocol
5

Cash Handling and POS

  1. Open a server bank and verify the float
  2. Process voids, comps, and split checks in Toast
  3. Run end-of-shift cash-out and tip declaration
6

Sign-Off and Evaluation

  1. Schedule a follow-up coaching session
  2. Complete the GM cross-training sign-off