Start using this Workflow
Employee Training Checklist
Orientation and Onboarding
Tour of the facility including emergency exits, restrooms, and break areas
Introduction to team members and key departments
Review of company history, mission, and values
Product Knowledge and Inventory Management
Training on product categories, top-selling products, and seasonal items
Explanation of inventory management system and stock replenishment procedures
Hands-on practice with product location, labeling, and pricing guidelines
Customer Service and Sales Training
Role-playing activities for greeting, assisting, and closing sales with customers
Guidelines for handling difficult customers and resolving complaints
Training on loyalty programs, promotions, and upselling techniques
Health and Safety Compliance
Review of health and safety policies, including COVID-19 protocols
Training on the proper use of safety equipment and personal protective gear
Emergency response drills for fire, theft, and other urgent situations
Cash Handling and POS Operation
Simulation of sales transactions using the POS system
Cash handling procedures, including opening and closing registers
Training on processing returns, exchanges, and gift card transactions
Policies and Procedures
Review of employee handbook, including dress code and attendance policy
Understanding of legal compliance issues, such as anti-discrimination laws
Acknowledgment of receipt and understanding of all policies
